William R. Dillon
Gastonia
Summary
To obtain employment in an environment I can use my customer service skills to create an atmosphere in which people feel comfortable and confident to engage in business transactions.
Overview
26
26
years of professional experience
Work History
Service and Parts Manager
Rush Truck Centers
04.2014 - Current
- Achieved consistently high customer satisfaction ratings by maintaining strict quality control measures across all operations.
- Conducted regular performance evaluations for staff members, identifying areas for improvement and providing targeted coaching as needed.
- Oversaw facility upkeep to create a clean, safe workspace that met regulatory compliance standards.
- Managed warranty claims efficiently, ensuring timely reimbursement from manufacturers.
Service Writer/Parts Counter
Full Throttle Powersports
03.2008 - 01.2014
- Customer part orders
- Customer estimates/price quotes
- Write service orders for all motorcycles, ATV’s, and watercraft
- Balance daily deposit drawer
- Insure customer satisfaction
- Processing shipping and receiving on all orders
Service Writer
Charlotte Honda/Team Charlotte Motorsports
06.2007 - 03.2008
- Customer appointments and service
- Write repair orders for customers
- Mechanics payroll
- Open & Close service department daily
- Customer estimates/price quotes
- Insure customer satisfaction
Mill Foreman
McDowell & Walker
05.1999 - 01.2008
- Coordinate driver’s route
- Pulled warehouse orders
Education
2 ½ years - physical education
South Georgia College
Douglas, GA2 years - business
Nyack Cooege
Nyack, NYgraduated -
Hancock High School
Hancock, NY01.1992
Skills
- Parts ordering
- Operational efficiency
- Labor management
- Health and safety compliance
Timeline
Service and Parts Manager
Rush Truck Centers
04.2014 - Current
Service Writer/Parts Counter
Full Throttle Powersports
03.2008 - 01.2014
Service Writer
Charlotte Honda/Team Charlotte Motorsports
06.2007 - 03.2008
Mill Foreman
McDowell & Walker
05.1999 - 01.2008
2 ½ years - physical education
South Georgia College
2 years - business
Nyack Cooege
graduated -
Hancock High School
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