William Ollis
Fayetteville
Summary
Dynamic CFA Trainer and Team Member with a proven track record at Chick-fil-A Skibo Square, enhancing team productivity and customer satisfaction through expert training and mentorship. Excelled in fostering cooperative relationships and resolving customer complaints efficiently, showcasing exceptional problem-solving and customer service skills. Demonstrated leadership by significantly improving staff development and operational efficiency.
Overview
2025
2025
years of professional experience
Work History
CFA Team Member
Chick-fil-A Skibo Square
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
CFA Team Member
Chick-fil-A Summerville
08.2024 - 10.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
CFA Trainer
CFA Skibo Square
08.2023 - 08.2024
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Collaborated with subject matter experts to create accurate training content.
- Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.
- Analyzed training data to identify trends and areas for improvement, leading to more targeted training efforts.
CFA Team Member
Chick-fil-A Skibo Square
07.2021 - 08.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
Education
High School Diploma -
Cornerstone Christian Academy
Fayetteville, NC05.2023
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Clear communication
- Attention to detail
- Collaboration and teamwork
- Following instructions
- Cash handling
- Cleaning
- Flexible schedule
- Leadership qualities
- Workplace safety
- Money handling
- Computer skills
- Heavy lifting
- Creativity and innovation
- Organizing work stations
- Goal setting and achievement
- Product knowledge
- Complex Problem-solving
Timeline
CFA Team Member
Chick-fil-A Summerville
08.2024 - 10.2024
CFA Trainer
CFA Skibo Square
08.2023 - 08.2024
CFA Team Member
Chick-fil-A Skibo Square
07.2021 - 08.2023
CFA Team Member
Chick-fil-A Skibo Square
High School Diploma -
Cornerstone Christian Academy
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