William Nicholas
Rocky Mount
Summary
Dynamic Customer Service Representative with proven expertise at Engine Systems Inc in problem solving and effective communication. Skilled in sales negotiation and order processing, consistently achieving sales targets and enhancing customer satisfaction. Adept at cultivating relationships and resolving complaints, driving success in fast-paced environments.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Engine Systems Inc
Rocky Mount
09.2014 - Current
- Daily interaction with customers, internal and external, providing effective communication in resolving issues and relaying answers to customer demands.
- Establish quotes through customer demands of either safety or non-safety orders; and communicate pricing and lead times.
- Communicate internally on required testing parameters, work closely quality and engineering to achieve objectives.
Certified Sales Consultant
Capital Ford
Rocky Mount
01.2014 - 08.2014
- Good sales skills - Effective, persistent negotiator determined to close sales deals and increase sales.
- Independently sets personal goals and deadlines to reach sales targets.
- Cultivate relationships with new customers to achieve sales objectives and provide insight into new products, features, and options.
- Qualify and follow upon warm Internet leads and phone calls regarding new and pre-owned vehicle availability, price, and options.
- Maintain contact with customers via emails, phone calls, and regular updates on promotional offers.
Certified Sales Consultant
Medlin Hyundai
Rocky Mount
05.2013 - 01.2014
- Good sales skills - Effective, persistent negotiator determined to close sales deals and increase sales.
- Independently sets personal goals and deadlines to reach sales targets.
- Cultivate relationships with new customers to achieve sales objectives and provide insight into new products, features, and options.
- Qualify and follow upon warm Internet leads and phone calls regarding new and pre-owned vehicle availability, price, and options.
- Maintain contact with customers via emails, phone calls, and regular updates on promotional offers.
Reload Supervisor
UPS
Greenville
08.2012 - 05.2013
- Supervise personal on outbound local sort of packages from local sort facility to distribution facilities.
- Ensure departure times for outbound feeders are met and sort numbers of small packages and regular packages goals are achieved.
- Maintain hand-held scanners from beginning of shift to end of shift.
- Complete nightly paperwork and set-up of global tracking system for next morning's sort.
Electrician - Journeyperson
Freedom Electric
Rocky Mount
07.2010 - 01.2011
- Conducted all phases of Industrial Electrical installation to ensure proper and timely service with a focus on completing the project properly and within assigned time constraints.
- Managed termination and ran rigid conduit of various sizes according to safety regulations and industry best practices; installed wire from feeders to effectively control wiring.
Journeyman Wireman
Miller Electric Company
Jacksonville
07.2009 - 07.2010
- Administered a variety of Electrician duties on the Commercial/Industrial level, working both independently and in tandem with an apprentice to provide leadership and training.
- Handled installation using 4 inch EMT to ¾ EMT and pulled wire ranging from #12 to 600 MCM demonstrating the ability to handle a variety of complicated situations with unforeseen obstacles.
Electrician - Journeyperson
Wayne J Griffin
Raleigh
09.2007 - 12.2008
- Served as an Electrician to lead a 3-6 person crew in the installation of devices and panels for Fire Alarm System; successfully installed alarm monitors and pulled wire as needed.
- Terminated panels, transformers, and isolated panels for ICU rooms and worked to identify low power levels; completed punch lists from General Contractor, Architects, and Engineers.
Education
Masters of Business Administration - Phoenix, Arizona
UNIVERSITY OF PHOENIX
Phoenix, Arizona09.2014
Bachelors of Science - Business Administration
UNIVERSITY OF PHOENIX
Phoenix, Arizona08.2012
Skills
- Customer relationship management
- Problem solving
- Effective communication
- Sales negotiation
- Order processing
- Complaint resolution
Activities And Affiliations
- Softball Coach
- Operation Christmas Child Year Round Volunteer
- Covington Who's Who Honorary Member
- Basic Woodward Certification
- Basic EMD Diesel Engine Certification
Timeline
Customer Service Representative
Engine Systems Inc
09.2014 - Current
Certified Sales Consultant
Capital Ford
01.2014 - 08.2014
Certified Sales Consultant
Medlin Hyundai
05.2013 - 01.2014
Reload Supervisor
UPS
08.2012 - 05.2013
Electrician - Journeyperson
Freedom Electric
07.2010 - 01.2011
Journeyman Wireman
Miller Electric Company
07.2009 - 07.2010
Electrician - Journeyperson
Wayne J Griffin
09.2007 - 12.2008
Masters of Business Administration - Phoenix, Arizona
UNIVERSITY OF PHOENIX
Bachelors of Science - Business Administration
UNIVERSITY OF PHOENIX