William McQueen
Charlotte
Summary
Law enforcement professional with extensive experience in security, corrections, and public safety. Proven track record in courthouse safety, inmate management, and armed security operations. Dedicated professional with several years of experience providing security and maintaining safe environments for community. Successful managing situations requiring diplomacy, fairness, firmness and sound judgment. Advanced skills in crime prevention, evidence preservation and witness interview techniques. Looking to apply skills to new position.
Overview
18
18
years of professional experience
Work History
Deputy Sheriff
Mecklenburg County Sheriff's Office
Charlotte
03.2023 - Current
- Duties to assist in providing security for the courthouse and maintaining order in the court system.
- Work includes attending court, maintaining security of witnesses and judges, transporting prisoners from holding cell to and from court room, and providing for the needs and comforts of the jury.
- Work is performed in accordance with established policies and procedures and is supplemented by frequent specific instructions.
- Serves as court bailiff for District and Superior Court in maintaining order, opening, and recessing court and accompanying inmates to and from court. Provides security for the courthouse and for courtroom participants.
- Serves criminal warrant services and completes arrest sheets containing necessary identification information. Serves subpoenas and appearance bonds. May serve as escort to the Clerk’s Office. Serve to transport prisoners.
Armed Security Officer
G4S Security Solutions/ Allied Universal
Charlotte
02.2017 - 03.2023
- Protects people and property by patrolling, monitoring, and responding to incidents.
- Observe and report. Assisting with arrest, also detaining individuals with a ban status or warrant.
- Maintain a visible presence to deter criminal activity and respond to emergency situations as needed.
- Training to develop skills in specific security practices or techniques.
- Training that includes knowledge of firearms, protocols for use, and a firearm permit.
- Coordinate with law enforcement as needed.
Account Manager
Rims USA
Charlotte
04.2016 - 02.2017
- Primary point of contact for clients, building and maintaining strong relationships by understanding their needs, addressing concerns, and ensuring they receive the best possible service from the company.
- Often involving managing contracts, negotiating terms, and identifying opportunities for further business growth within existing accounts; essentially serving as a liaison between the company and its customers.
Armed Security Officer
G4S Secure Solutions (USA) Inc
Charlotte
01.2015 - 04.2016
- Armed/Unarmed Protection Officer, contract with Bank of America. Protects people and property by patrolling, monitoring, and responding to incidents.
- Observe and report. Assisting with arrest, also detaining individuals with a ban status or warrant.
- Maintain a visible presence to deter criminal activity and respond to emergency situations as needed.
- Training to develop skills in specific security practices or techniques.
- Training that includes knowledge of firearms, protocols for use, and a firearm permit.
- Coordinate with law enforcement as needed.
Customer Service Representative
Conduent
Charlotte
06.2014 - 01.2015
- Primarily handled incoming customer calls, addressing inquiries, resolving complaints, providing information about products or services, processing transactions, and generally ensuring customer satisfaction by effectively communicating and troubleshooting issues through phone interactions; they may also make outbound calls depending on the role and company needs.
Direct Support Professional
ResCare
Charlotte
10.2013 - 06.2014
- Caregiver who works with individuals with intellectual or developmental disabilities, helping with daily living activities like personal hygiene, meal preparation, medication management, transportation, and life skills training, while focusing on promoting independence and maximizing the individual's quality of life. Transporting the residents from day programs, employment, outing for daily activities.
Correctional Officer
South Carolina Department of Corrections
Columbia
08.2007 - 10.2013
- Supervising and monitoring inmates, conducting security checks, responding to emergencies, enforcing rules and regulations, and collaborating with other staff members. I also assisted with rooftop security. Making security rounds on the roof of the facility with rifle. Criminal Justice Academy of eight weeks. Certification of baton, firearms, chemical exposure, rescuing individuals.
Education
Diploma -
Cheraw High School
05.2007
Skills
- Medication administration
CPR and first aid
Emergency response skills - Administrative support
- Health metrics
- Law enforcement services
- Healthcare assistance
- Effective cleaning skills
- Medication injection skills
- OC certified
- Baton Certified
- Patient support
- Food prep
- Law enforcement training
- Patient care
- Direct assistance
- Traffic enforcement training
- Court security
- Report writing
- Criminal law knowledge
- Emergency response
- Conflict resolution
- Active listening
- Public speaking
- Problem solving
- Traffic enforcement
- Evidence collection
- Defensive tactics
- Firearms proficiency
- Home care services
- Security
Timeline
Deputy Sheriff
Mecklenburg County Sheriff's Office
03.2023 - Current
Armed Security Officer
G4S Security Solutions/ Allied Universal
02.2017 - 03.2023
Account Manager
Rims USA
04.2016 - 02.2017
Armed Security Officer
G4S Secure Solutions (USA) Inc
01.2015 - 04.2016
Customer Service Representative
Conduent
06.2014 - 01.2015
Direct Support Professional
ResCare
10.2013 - 06.2014
Correctional Officer
South Carolina Department of Corrections
08.2007 - 10.2013
Diploma -
Cheraw High School
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