William McKay
Cary
Summary
Dynamic Shift Lead at Andia's Ice Cream with proven team leadership and effective communication skills. Successfully enhanced customer satisfaction through conflict resolution and training initiatives. Leveraged problem-solving strategies to optimize store operations, ensuring a high-quality service environment. Committed to fostering a collaborative work culture while driving performance improvements.
Overview
4
4
years of professional experience
Work History
Shift Lead
Andia's Ice Cream
Cary
03.2023 - Current
- Worked with and led the team to provide high-quality customer service.
- Strengthened the work community while on and off the clock.
- Provided feedback to employees on areas for improvement.
- Managed store operations during absence of Manager.
- Trained new employees on company policies, procedures, and job duties.
- Handled cash register transactions accurately while providing excellent customer service.
- Utilized problem solving skills to resolve conflicts between customers and employees
- Resolved conflicts between customers, employees, and vendors in a timely manner.
Gymnastics Coach
TRIumph Gymnastics
Cary
04.2021 - 03.2023
- Conducted regular evaluations to assess student progress, identify areas for improvement and adjust training plans accordingly.
- Instructed athletes on proper techniques, safety measures and rules of the sport.
- Communicated regularly with parents about their child's progress.
- Implemented drills designed to improve strength, flexibility, balance and coordination among athletes.
- Worked with young children to enhance their passion for sports, people, and hard work.
Education
Associate of Science - Sport Management
North Carolina State University
04-2029
High School Diploma -
Research Triangle High School
06-2025
Skills
- Team leadership and collaboration
- Performance metrics and analysis
- Problem-solving strategies
- Effective communication skills
- Resource allocation and management
Websites
Personal Information
Education and Training
other,true,other
Timeline
Shift Lead
Andia's Ice Cream
03.2023 - Current
Gymnastics Coach
TRIumph Gymnastics
04.2021 - 03.2023
Associate of Science - Sport Management
North Carolina State University
High School Diploma -
Research Triangle High School
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