Summary
Overview
Work History
Education
Skills
Timeline
Generic

William Laustsen

Indian Trail

Summary

Dynamic sales professional with a proven track record at Rooms To Go, excelling in customer service and upselling. Led sales associates in volume and store matrix many times with the most recent being March 2026. Recognized for implementing training programs that enhanced team performance and engagement. Adept at problem-solving and fostering relationships, consistently achieving sales goals through effective communication and collaboration.

Overview

30
30
years of professional experience

Work History

Sales Associate

Rooms To Go
Charlotte, NC
12.2013 - Current
  • Guided customers in product selection while maintaining high service standards in a fast-paced retail setting.
  • Evaluated and communicated current sales promotions and advertising efforts to enhance overall customer engagement experience.
  • Engaged with customers to foster trust and promote ongoing business transactions.
  • Analyzed customer needs and delivered appropriate products and services to effectively solve challenges.
  • Identified customer preferences and leveraged suggestive selling methods to boost overall sales effectiveness.

Sales Associate Team Leader

Sears Home Improvement
Charlotte, NC
07.1996 - 12.2013
  • Implemented training initiatives and motivational strategies to elevate sales performance and meet monthly objectives.
  • Analyzed customer feedback and developed best practices to improve engagement outcomes.
  • Developed training programs for junior associates, promoting skill enhancement and boosting team effectiveness.
  • Facilitated effective sales team management by organizing meetings, allocating leads, and maintaining accurate reports.

Education

Bachelor of Science - Business Administration And Economics

The King's College
Briarcliff Manor, NY

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Excellent people skills
  • Reliable and punctual
  • Goal oriented
  • Outgoing personality
  • Sales expertise

Timeline

Sales Associate

Rooms To Go
12.2013 - Current

Sales Associate Team Leader

Sears Home Improvement
07.1996 - 12.2013

Bachelor of Science - Business Administration And Economics

The King's College
William Laustsen