William Lane

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Dynamic Senior Support Specialist at Eaton Corporation with a proven track record in enhancing customer satisfaction through effective problem-solving and proactive issue resolution. Skilled in client relationship building and quality assurance, I successfully implemented training programs and improved documentation processes, driving operational efficiency and fostering team collaboration. I’ve been playing hockey for 40 years and I am currently playing twice a week. My coaching began as an assistant coach in the PAL house league in Haupauge, NY for 6 years, from 2000-2006. I am currently coaching in my 6th season (3rd year) for the PHHL in the North Division out of the Factory in Wake Forest. I have coached in the 12U Advanced division for the last 2 years and previously coached in the 10U Advanced Division was most recently the Co-Coach for the 12U Select team in the 2024-25 season. I have also been one of the volunteers for the skater clinics held by PHHL in 2023. During the summer of 2023 and 2024, I helped run the 10U and 12U pickup games for Polar ice in Wake Forest. In the summer of 2024, I put together a weekly, private pickup game, with balanced lines and coaches. It was a great way to keep the players engaged and offer some instruction. Currently, I am hosting a skills clinic once a week in Wake Forest. With my private events, I already have over 100 clients from the Rolesville and Wake Forest area skating at my events. I will be hosting these skates throughout this summer.