William Kreger
Mocksville
Summary
HVAC professional with extensive experience at All Phase Heating & Air Conditioning, excelling in customer service and strategic planning. Proven track record of enhancing team productivity and customer satisfaction through effective leadership and efficient processes. Skilled in troubleshooting and system diagnostics, ensuring optimal performance and timely resolutions.
Overview
13
13
years of professional experience
Work History
Feild Supeervisor
All Phase Heating & Air Conditioning
09.2023 - Current
- Oversaw daily operations of the Installs, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for Install Teams
Install Manager/ Service Tech
Aspire Heating and Cooling
07.2021 - 08.2023
- Oversaw install teams. Assured correct equipment
- Ensure proper system sizing and code compliant.
- Supervise or perform final system start-ups and inspections.
- Trouble shoot installation issues and provide technical guidance.
- Review HVAC systems designs and specifications befor installations.
Service Technician
Webb Heating & Air Conditioning
04.2018 - 06.2021
- Explained diagnostic findings to customers and outlined repair or service options.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies.
Service Technician/HVAC Installer
All Phase Heating & Air Conditioning
03.2012 - 05.2018
- Installed new equipment and explained operation and routine maintenance to customers.
- Inspected equipment to diagnose operational issues.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies.
- Evaluated systems according to predetermined checklist and noted issues.
Education
HVAC/Electrical Certificate
Forsyth Technical Community College
Winston-Salem, NC05-2010
No Degree - EPA Certificate
Forsyth Technical Community College
Winston-Salem, NC05-2010
Skills
- Customer service
- Decision-making
- Strategic planning
- Staff development
- Processes and procedures
Timeline
Feild Supeervisor
All Phase Heating & Air Conditioning
09.2023 - Current
Install Manager/ Service Tech
Aspire Heating and Cooling
07.2021 - 08.2023
Service Technician
Webb Heating & Air Conditioning
04.2018 - 06.2021
Service Technician/HVAC Installer
All Phase Heating & Air Conditioning
03.2012 - 05.2018
HVAC/Electrical Certificate
Forsyth Technical Community College
No Degree - EPA Certificate
Forsyth Technical Community College
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