William Farlow
Raleigh
Summary
Experienced with client relationship management, enhancing member satisfaction through personalized service and strategic account planning. Utilizes negotiation and conflict resolution skills to maintain and renew member accounts, ensuring the highest level of member satisfaction. Track record of leveraging analytical insights to drive client retention and membership growth.
Overview
8
8
years of professional experience
Work History
Account Manager
Coastal Credit Union
08.2023 - Current
- Increased member satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable members while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Established clear communication channels between members and internal teams, ensuring seamless project execution.
Teller
Coastal Credit Union
03.2022 - 08.2023
- Assisted members with daily banking transactions, including deposits, withdrawals, and account inquiries, ensuring accuracy and efficiency.
- Identified and recommended appropriate depository products tailored to members’ financial needs, contributing to account growth and member satisfaction.
- Demonstrated strong product knowledge to match financial solutions with individual member goals.
- Developed professional communication skills and maintained a high level of accuracy in a fast-paced environment.
- Prioritized quick and courteous service to minimize wait times and enhance the overall member experience.
DEDICATED BUSINESS OWNER
Target
07.2019 - 03.2022
- Acted as a dedicated business owner for assigned departments, overseeing daily operations, merchandising, and guest experience.
- Led the Electronics/Entertainment and Toys departments, ensuring optimal product presentation, inventory accuracy, and sales performance.
- Delivered exceptional guest service and cashier support, maintaining a welcoming and efficient shopping environment.
- Managed backroom organization and inventory flow, including unloading and processing daily inbound shipments.
- Maintained floor standards through regular restocking, cleanliness, and visual merchandising to drive sales and guest satisfaction.
- Collaborated with cross-functional teams to meet store goals and uphold Target’s brand standards.
CATERER
Catering Works
05.2017 - 07.2020
- Delivered high-quality catering services including food preparation, presentation, and guest service for a variety of events.
- Set up and maintained visually appealing food displays and table arrangements, ensuring a polished and professional appearance.
- Pulled and reviewed catering orders with precision, verifying all client requirements were met before timely and safe delivery.
- Provided exceptional customer service, responding to client needs and ensuring a seamless event experience.
- Managed backroom organization and inventory to support efficient operations and event readiness.
- Maintained a strong attention to detail and upheld high standards of cleanliness, safety, and presentation.
Education
High School Diploma -
Raleigh Charter High School
Raleigh, NC06.2015
Associate of Science - Engineering
Wake Technical Community College
Raleigh, NCSkills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Goal oriented
- Overcoming objections
- Opportunities identification
- Customer rapport
- Quick learning
- Problem solving
Timeline
Account Manager
Coastal Credit Union
08.2023 - Current
Teller
Coastal Credit Union
03.2022 - 08.2023
DEDICATED BUSINESS OWNER
Target
07.2019 - 03.2022
CATERER
Catering Works
05.2017 - 07.2020
Associate of Science - Engineering
Wake Technical Community College
High School Diploma -
Raleigh Charter High School
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