William Cobia
Charlotte
Summary
Customer oriented manager with multiple years of experience focused on increasing revenues and expanding margin. Adaptive and deadline oriented consistently executes multiple projects in high stress environments. Meticulous leader with managerial acumen
Overview
10
10
years of professional experience
1
1
Certification
Work History
Chef
PIADA Italian Street Food
03.2023 - Current
- Development team members and supervisors to future leaders
- Manage impact to the restaurant's overall margins
- Follow recipes/procedures to maintain food quality and consistency
- Adhere to all safety, sanitation, cleaning, and maintenance procedures
- Follow your daily checklist to deliver an exceptional Guest experience
- Manage food ordering and labor scheduling as needed.
Assistant Manager
Chick-fil-A
07.2021 - 02.2023
- Directing the daily operations of a quick service restaurant, ensuring compliance with company standards in all areas of operations, including production, preparation, customer relations, restaurant maintenance and repair, inventory management, team management, recruiting, financial accountability, ensuring the highest quality products and services are delivered to our customers and other duties as required
- Food cost controls, labor management, and purchasing
- Delivering outstanding customer service.
Assistant Training Manager/General Manager
Arby's Restaurant Group / Inspire Brands
09.2017 - 07.2021
- Ensure that the restaurant is fully staffed, operational, clean, and maintained
- Completing daily opening and closing checks to ensure quality operations; manages corrections as necessary
- Food cost controls, inventory management, par level projections, labor management, and purchasing
- Ensures that all standards of service are being executed to the highest measure
- Exhibits working knowledge of food safety and sanitation standards
- Ensures that all health department standards are being met within the operation
- Promote good employee relations by championing professionalism and teamwork
- Manage all facets of day to day operations
- Provide a high level of leadership to the restaurant and the employees
- Oversee all aspects in generating sales and profit growth efficiently and effectively.
Operations Specialist III
AFlac Group Insurance
08.2014 - 09.2017
- Accurately processes point of call transactions including, but not limited to, customer name changes, cancellations, and beneficiary changes
- Navigates computerized system for tracking, gathering and researching information; routes and track outstanding requests to ensure policy holders
- Maintains a well-developed knowledge base, and takes responsibility for keeping up to date with the assigned products and services offered by Aflac
- Addresses more complex and department/product specific inquires for small and medium sized groups
- Knowledge of principles and processed for providing customer and personal services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Customer Service/Technical Support
Verizon Wireless
05.2014 - 07.2015
- Use negotiation and problem solving skills to resolve customer concerns
- Utilizes troubleshooting guides and Tier 1 and Tier 2 troubleshooting on all calls that require device assistance
- Review all customer account information while on calls to identify and match customer's need with the appropriate product and/ or service
- Providing customer service transactions, including but not limited to: Equipment troubleshooting, call handling, billing, service and equipment inquires and all other customer transactions
- Manage customer relationships by performing the full range of customer service functions
- Use common courtesy and discretion to achieve customer loyalty.
Education
MA - Clinical Psychology
Furman University
Greenville, SC01.2016
BA - Psychology
Francis Marion University
Florence, SC01.2012
Skills
- ServSafe
- Interviewing
- Restaurant Experience
- Inventory
- Payroll
- Scheduling
- Kitchen Management
Certification
- Driver's License
- ServSafe
- ServSafe Alcohol
Certificationdates
- 12/01/22
- 12/01/25
Additionalinformation
Microsoft Window 2003 XP, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Science Skills, Science Lab Reports, Data Entry, Mathematics Skills, Silver Level, Certified Trainer
Assessments
Supervisory skills: Motivating & assessing employees, Proficient, 04/01/21, Motivating others to achieve objectives and identifying improvements or corrective actions
Timeline
Chef
PIADA Italian Street Food
03.2023 - Current
Assistant Manager
Chick-fil-A
07.2021 - 02.2023
Assistant Training Manager/General Manager
Arby's Restaurant Group / Inspire Brands
09.2017 - 07.2021
Operations Specialist III
AFlac Group Insurance
08.2014 - 09.2017
Customer Service/Technical Support
Verizon Wireless
05.2014 - 07.2015
MA - Clinical Psychology
Furman University
BA - Psychology
Francis Marion University
- Driver's License
- ServSafe
- ServSafe Alcohol
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