William Brown
Charlotte
Summary
Dynamic and results-driven Licensed Retirement Service Specialist with a proven track record at Principal Financial Services. Expert in analytical problem-solving and client relationship management, consistently exceeding performance metrics. SIE Certified and Series 6 Licensed, I excel in navigating complex regulations while enhancing customer satisfaction and retention.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Licensed Retirement Service Specialist
Principal Financial Services
06.2020 - 05.2025
- Improved customer satisfaction by addressing and resolving retirement plan-related issues promptly and professionally.
- Consistently met or exceeded performance metrics related to service quality, response time, and customer satisfaction scores.
- Received my SIE Registration & Series 6 License while working within my position.
- Handled escalated customer concerns with professionalism, resulting in improved relationships and repeat business.
Retirement Specialist
Wells Fargo
11.2016 - 06.2020
- Assisted Participants with Employer Sponsored Retirement Plans including 401K, 403B, Pension, ESOP, and Non-Qualified Plans.
- Recognized as a top performer on my team within 6 months of starting my position with Wells Fargo and a top performer throughout the department.
- Assisted new hire training by providing side by side mentoring and call review.
- Assisted clients in navigating complex pension regulations, helping them make informed decisions about their options.
Collections Service Representative
JPMorgan Chase Auto Finance
12.2012 - 11.2013
- Collaborated on collection and dispute resolution issues.
- Reduced delinquency rates by promptly identifying high-risk accounts and initiating appropriate collection strategies.
- Ensured the accuracy of customer account data by regularly updating contact information, payment terms, and other relevant details in the system.
- Increased collections success by effectively communicating with debtors and negotiating payment arrangements.
- Met or exceeded monthly collection targets through diligent follow-up on outstanding accounts receivable balances.
Education
Bachelor of Arts - Political Science And Government
University of North Carolina At Greensboro
Greensboro, NCNo Degree - Business
East Carolina University
Greenville, NCSkills
- SIE Certified, Series 6 License
- Analytical problem-solving
- Efficient at acquiring new skills
- Proficient in Microsoft Office Suite and Salesforce
Certification
- Licensed Retirement Specialist - June 2006 - May 2025
Timeline
Licensed Retirement Service Specialist
Principal Financial Services
06.2020 - 05.2025
Retirement Specialist
Wells Fargo
11.2016 - 06.2020
Collections Service Representative
JPMorgan Chase Auto Finance
12.2012 - 11.2013
Bachelor of Arts - Political Science And Government
University of North Carolina At Greensboro
No Degree - Business
East Carolina University
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