William Brewster
Durham
Summary
Detail-oriented professional with a strong background in customer relationship management and service delivery improvement. Demonstrated ability to remain calm under pressure while collaborating with team members to streamline processes and enhance overall experience.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
LabCorp
Burlington
08.2020 - Current
- Answered client inquiries and provided accurate information regarding services.
- Asked probing questions to determine testing needs for patients.
- Updated client databases with new and modified customer data.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Collaborated with team members and other departments to improve service delivery and streamline processes.
Front Desk Receptionist
JB Duke Hotel
Durham
09.2019 - 03.2020
- Handled sensitive information in a confidential manner.
- Answered phone calls and responded to inquiries promptly.
- Coordinated check-in and check-out processes for guests smoothly.
- Assisted guests with special requests and provided local information.
- Processed payments and handled billing inquiries accurately.
Education
Associate of Science - Film And Video Production
Cape Fear Community College
Wilmington, North Carolina, NC05-2014
Skills
- Customer relationship management
- Database management
- Customer service software
- Call routing systems
- Conflict resolution
- Service delivery improvement
- Team collaboration
- Problem solving
- Attention to detail
- Active listening
- Adaptability to change
- Staff training
- Money handling
Languages
English
Native/ Bilingual
Portuguese
Limited
References
References available upon request.
Timeline
Customer Service Representative
LabCorp
08.2020 - Current
Front Desk Receptionist
JB Duke Hotel
09.2019 - 03.2020
Associate of Science - Film And Video Production
Cape Fear Community College