William Austin
Charlotte
Summary
Efficient team member with strong customer service skills, capable of juggling various responsibilities while ensuring timely and effective service delivery. Aims to provide memorable experiences that exceed customer expectations.
Overview
23
23
years of professional experience
Work History
Car Detailer
Fox Honda
Grand Rapids
06.2011 - 02.2016
- Drove vehicles to workshops, customer workplaces, and residences.
- Scheduled detailing appointments, effectively managing time to meet customer demands.
- Managed inventory of cleaning supplies and equipment to ensure task availability.
- Customized detailing services based on vehicle condition and client requests.
- Conducted thorough interior and exterior cleaning to enhance vehicle appearance.
- Assisted in training new detailers on techniques and company practices.
- Polished exteriors to remove scratches and restore shine without damage.
- Maintained cleanliness of stockroom and organized chemical racks for visual appeal.
Machine Operator
Roskam Baking
Kentwood
01.2006 - 05.2011
- Documented daily production data, capturing quantities and materials used.
- Adjusted machine settings to optimize production according to specifications.
- Ensured compliance with safety guidelines during machinery operation.
- Performed routine maintenance on machines to maintain peak performance.
- Set up and operated machine tools for precision manufacturing of parts.
- Collaborated across departments to support successful project execution.
- Efficiently unloaded finished products onto conveyors or transport systems.
- Trained personnel on safe handling procedures for hazardous materials.
Landscape Gardener
Harvest Garden and floral
East Grand Rapids
02.2002 - 07.2006
- Utilized hand tools, including shovels and rakes, for landscape maintenance tasks.
- Coordinated with contractors to install materials for landscaping projects.
- Designed outdoor living spaces, encompassing patios, decks, pathways, and water features.
- Communicated project updates effectively to clients regarding progress and necessary changes.
- Maintained existing landscapes through pruning, weeding, and fertilizing plants.
- Selected plant materials suited to regional climate conditions for optimal growth.
- Transplanted trees and shrubs within properties to enhance landscape design.
- Installed hardscapes such as retaining walls and driveways to improve property aesthetics.
Maitre D'
Olive Garden
Grand Rapids
04.1997 - 02.2002
- Monitored guest satisfaction through direct interactions during meal times.
- Performed daily inspections of dining room supplies and equipment to uphold cleanliness standards.
- Guided servers on optimal table placement for enhanced efficiency.
- Collaborated with restaurant personnel to ensure seamless operations for events and functions.
- Arranged seating according to guest needs and preferences.
- Recognized VIP customers upon arrival, providing personalized attention throughout visits.
- Served as liaison between front-of-house staff and management for effective communication.
- Managed reservations and waitlists promptly, ensuring timely seating for all guests.
Salesperson
Premier Fitness Health Spa
Grand Rapids
02.1993 - 01.1997
- Developed and executed strategies to achieve sales quotas.
- Generated new business opportunities through cold calling campaigns.
- Maintained accurate records of customer interactions and transactions.
- Resolved customer complaints promptly to ensure satisfaction.
- Collaborated with team members to formulate effective sales plans.
- Educated customers on products and services to enhance understanding.
- Assisted customers in selecting suitable products based on needs.
- Performed regular follow-ups with clients to confirm satisfaction.
Education
High School Diploma -
East Grand Rapids Highschool
Grand Rapids, MI06-1989
Skills
- Relationship building
- Mechanical aptitude
- Strong work ethic
- Problem-solving
- Customer service
- Conflict resolution
Affiliations
- Spending time with family
- Traveling
- Fishing
- Sports
References
References available upon request.
Timeline
Car Detailer
Fox Honda
06.2011 - 02.2016
Machine Operator
Roskam Baking
01.2006 - 05.2011
Landscape Gardener
Harvest Garden and floral
02.2002 - 07.2006
Maitre D'
Olive Garden
04.1997 - 02.2002
Salesperson
Premier Fitness Health Spa
02.1993 - 01.1997
High School Diploma -
East Grand Rapids Highschool
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