Wilbert Cook
Hampstead
Summary
Results-oriented Supplier Quality Manager specializing in regulatory compliance and continuous improvement. Led initiatives to enhance supplier performance and minimize defects, driving effective cross-functional collaboration. Focused on root cause analysis and team mentoring to improve organizational capabilities.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Supplier Quality Manager
GE Hitachi Nuclear Energy
01.2022 - Current
- Directed the enterprise supplier quality strategy in the nuclear power generation sector, focusing on compliance and performance.
- Executed supplier quality program, ensuring regulatory compliance and enhancing safety, reliability, and operational excellence aligned with business strategy.
- Manage and develop a 12-person global Supplier Quality organization, driving accountability, engagement, and high performance.
- Established supplier quality KPIs and surveillance programs, implementing corrective action systems that effectively reduced defects and enhanced Cost of Quality.
- Governed NQA-1, commercial grade dedication, and engineering compliance across the global supply base.
- Partner with executive leadership across sourcing, engineering, manufacturing, and commercial functions to mitigate risk and improve delivery and quality.
- Drove root cause analysis and continuous improvement initiatives while developing supplier capabilities to support new product introduction and ensure PPAP readiness.
- Mentor and strengthen quality leadership bench strength within the organization.
- Impact: Strengthened supplier compliance, improved defect prevention, and enhanced enterprise visibility into quality risk and performance.
Regional / NAA Strategic Sourcing Manager
Otis Elevator Company
01.2021 - 01.2022
- Led regional sourcing and supplier performance strategy, enhancing operational efficiency across manufacturing, service, and field operations.
- Developed and executed category strategies delivering year-over-year cost savings and supplier performance improvements.
- Managed supplier quality, delivery, and pricing risk, ensuring effective escalation resolution and proactive mitigation planning.
- Led cross-functional collaboration with executives to develop business cases, including RFIs, RFQs, and ROI analysis, driving informed decision-making.
- Led the E-3 Safety Component Lead Auditor role, verifying regulatory and product compliance.
Supplier Quality Development Manager
Otis Elevator Company
01.2013 - 01.2021
- Directed global supplier quality development and continuous improvement strategy, enhancing supplier performance and compliance.
- Led supplier certification, audits, scorecards, corrective actions, and Lean/ACE performance initiatives.
- Built and executed early supplier quality and PPAP governance, ensuring robust support for new product introduction.
- Reduced Cost of Poor Quality through root cause analysis, process improvement, and supplier capability development.
- Successfully outsourced $5M in production while achieving full certification and quality gate approval.
- Managed and mentored quality team members, fostering skill development and enhancing organizational succession planning.
- Led E-3 audit for regulated safety components.
Quality & Engineering Manager
Angus Palm
01.2010 - 01.2013
- Reduced internal defects from 40,000 PPM to <1,000 PPM within two years.
- Implemented engineering-driven cost reduction and process efficiency improvements, contributing to overall operational effectiveness.
- Led quality, engineering, operational excellence initiatives to enhance plant performance.
- Delivered capital projects within 3% of budget and executed Lean waste-reduction initiatives.
- Earned Caterpillar Supplier Quality Excellence Award two consecutive years.
Education
Bachelor of Science - Business Administration
Indiana Wesleyan University
Associate degree - Business Administration
Florence-Darlington Technical College
Skills
- Supplier quality management
- Regulatory compliance
- Root cause analysis
- Quality assurance
- Continuous improvement
- Safety audits
- Cross-functional collaboration
Certification
- ASQ Certified Manager of Quality / Organizational Excellence (CMQ/OE)
- ISO 9001 Lead Auditor (ANSI)
- ASME NQA-1 Lead Auditor
- Commercial Grade Dedication Certified
- Lean Six Sigma Green Belt
Technology And Quality Systems
- ISO 9001 QMS
- AS9100
- NQA-1
- Supplier Quality & PPAP
- Root Cause & CAPA
- Escape Management Experience
- Expertise in APQP, PPAP, SPC, MSA, FMEA, DOE, reliability and FA (CMM metrology, microscopy, environmental/electrical tests, Romer Arm, Optical Comparator)
- FAI, PFMEA, DFMEA
- GD&T & GR&R
- SPC (Infinity QS, WinSPC)
- Oracle
- PLM
- Smartsheet
- QLIK/SAP
- AS9145 APQP elements
- Data-driven KPI dashboards
- Regulatory audits
- Compliance systems
- Continuous improvement in analytics
Executive Strengths
Development, implementation, and governance of enterprise QMS aligned to ISO 9001, NQA-1, AS9100, Commercial Grade Dedication and regulatory standards. Regulatory audit leadership, corrective action systems, and compliance risk mitigation., Translated business strategy into quality KPIs, improvement roadmaps, and operational execution. Executive-level collaboration across engineering, manufacturing, sourcing, and commercial leadership., Lean Six Sigma, ACE, root cause analysis, VSM, SIPOC, and cost-of-quality reduction. Proven results in defect reduction, first-pass yield improvement, and inspection efficiency., Voice-of-customer integration, complaint resolution systems, and supplier quality performance. Strengthening internal and external stakeholder partnerships to improve NPS and satisfaction., Build, mentor, and lead global, cross-functional quality organizations. Develop future leaders, training programs, and enterprise quality culture.
Timeline
Supplier Quality Manager
GE Hitachi Nuclear Energy
01.2022 - Current
Regional / NAA Strategic Sourcing Manager
Otis Elevator Company
01.2021 - 01.2022
Supplier Quality Development Manager
Otis Elevator Company
01.2013 - 01.2021
Quality & Engineering Manager
Angus Palm
01.2010 - 01.2013
Bachelor of Science - Business Administration
Indiana Wesleyan University
Associate degree - Business Administration
Florence-Darlington Technical College