Wikus Johannes Swart
Supervisor
Kimberley
Summary
Dynamic leader with a proven track record at Vermeulens, enhancing team productivity and customer satisfaction through effective operations management and strategic planning. Skilled in staff management and process improvement, I excel in fostering staff development and implementing efficient workflows. My approach combines decisive decision-making with exceptional customer service, driving significant improvements in both team performance and client relations.
Overview
28
28
years of professional experience
1
1
year of post-secondary education
2
2
Languages
Work History
Supervisor
Vermeulens
Kimberley
01.2013 - Current
- Oversaw daily operations of the plumbing department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Streamlined inventory management processes, leading to more organized and efficient stock handling system.
Salesperson
Peter's Agencies / Penny Pinchers
Kimberley
01.2002 - 12.2012
- Worked to build relationships with customers and built potential for additional sales.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Developed relationships with clients for increased loyalty and repeat business.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Mechanic
Andre's Service Station
Kimberley
03.1997 - 02.2001
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Repaired engine and transmission components to rebuild engine and enhance vitality.
- Replaced damaged, missing, or defective parts with new and refurbished components.
Education
No Degree - Grade 10
NJ Heyns
Kimberley 01.1996 - 12.1996
Skills
Staff management
Operations management
Process improvement
Strategic planning
Staff discipline
Decision-making
Customer service
Timeline
Supervisor
Vermeulens
01.2013 - Current
Salesperson
Peter's Agencies / Penny Pinchers
01.2002 - 12.2012
Mechanic
Andre's Service Station
03.1997 - 02.2001
No Degree - Grade 10
NJ Heyns
01.1996 - 12.1996
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