Whitney Eason
Customer Service Representative
Wilmington
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
8
8
years of professional experience
Work History
Technical Support Representative
Concentrix
2024.01 - 2024.05
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Escalated high-priority cases promptly to ensure rapid response times for critical situations requiring advanced attention or expertise.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
Custom Woodworker
Whit's Woodworks
1 2019 - 2023.12
- Chose appropriate lumber and supplies for projects based on wood type, project type, client needs and budgets.
- Assisted clients with project planning, providing expert advice on wood selection, finishes, and design elements.
- Innovated new processes that enhanced overall workshop organization and cleanliness for increased productivity levels.
- Consistently met deadlines while maintaining high standards of quality control for all finished products.
- Expanded product offerings, developing innovative designs that catered to various customer preferences.
Customer Service Representative
DTopp
2017.01 - 2018.03
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Promptly responded to inquiries and requests from prospective customers.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Demonstrated my multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
Bookkeeper
Bruin & Associates
2016.04 - 2017.07
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Input financial data and produced reports using QuickBooks.
- Reconciled and corrected issues with financial records.
- Managed and responded to correspondence and inquiries from clients.
- Gathered, evaluated and summarized account data in detailed financial reports.
- Communicated proactively with team members regarding any issues or concerns related to bookkeeping tasks.
Commercial Analyst
PPD
2016.07 - 2017.05
- Coordinated timely collections of data for budget development in response to Requests for Contract Modifications
- Prepared accurate budget modifications that conform to the PPD contract requirements and meet clients' needs
- Gathered and analyzed data for contract modifications and tracked revisions
- Created and managed project plans, timelines and budgets.
- Performed budget analysis to control expenditures and predict future budget needs.
- Assisted in contract negotiations, resulting in favorable terms that increased overall profit margins for the company.
Education
B.A. Business Administration - Accounting
University of North Carolina At Wilmington
Wilmington, NC 2001.05 -
Associate of Arts -
Cape Fear Community College
Wilmington, NC 2001.05 -
Skills
Attention to Detail
Problem-solving skills
Multitasking
QuickBooks proficient
QuickBooks proficient
Customer Service
Timeline
Technical Support Representative
Concentrix
2024.01 - 2024.05
Customer Service Representative
DTopp
2017.01 - 2018.03
Commercial Analyst
PPD
2016.07 - 2017.05
Bookkeeper
Bruin & Associates
2016.04 - 2017.07
B.A. Business Administration - Accounting
University of North Carolina At Wilmington
2001.05 -
Associate of Arts -
Cape Fear Community College
2001.05 -
Custom Woodworker
Whit's Woodworks
1 2019 - 2023.12