Whitney Williams
Durham
Summary
With over 10 years of experience in customer satisfaction, eager to leverage expertise and further develop management skills. Goal is to showcase abilities and strengths in management, while continuously learning and assisting others through exceptional customer service and effective time and risk management.
Overview
9
9
years of professional experience
Work History
Medical Receptionist
Central Dermatology
03.2021 - 11.2024
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Office Manager
Tech Daddy
05.2019 - 12.2020
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Shift Supervisor
CVS Pharmacy
02.2018 - 04.2019
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
Shift Supervisor
Shoe Show
03.2016 - 02.2018
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
Patient Service Representative
Revco
12.2024 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
Education
Bachelor Of Applied Arts And Science - Business Administration And Management
St. Augustine College
Raleigh, NC05.2017
Skills
- Management
- Sales
- Communication
- Customer service
- HIPAA compliance
- Insurance verification
- Insurance verifying
- Appointment scheduling
- Patient confidentiality
- Patient intake
- Payment collection
- Scheduling appointments
- Patient greeting
- Office administration
- Data entry proficiency
Timeline
Patient Service Representative
Revco
12.2024 - Current
Medical Receptionist
Central Dermatology
03.2021 - 11.2024
Office Manager
Tech Daddy
05.2019 - 12.2020
Shift Supervisor
CVS Pharmacy
02.2018 - 04.2019
Shift Supervisor
Shoe Show
03.2016 - 02.2018
Bachelor Of Applied Arts And Science - Business Administration And Management
St. Augustine College
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