Whitney Myers
charlotte
Summary
Dedicated professional with strong skills in customer service and problem-solving. Known for attention to detail and effective communication, ready to enhance client experiences in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Reservation Agent
Enterprise
Charlotte
09.2023 - Current
- Managed customer reservations via phone and online platforms, ensuring accurate and timely bookings.
- Provided detailed information about vehicle options and rental policies.
- Facilitated modifications to existing reservations, enhancing customer satisfaction and retention.
- Collaborated with team members to ensure smooth daily operations.
- Maintained accurate records of bookings and customer information.
- Ensured compliance with company policies and procedures consistently.
- Handled inbound calls and addressed customer inquiries about reservations, providing clear and helpful information.
Patient Care Coordinator
Carolina Eye Care
Charleston
01.2020 - 09.2023
- Coordinated patient scheduling and appointment logistics for eye care services, improving access to care.
- Assisted patients with insurance verification and billing inquiries efficiently.
- Streamlined communication between patients and healthcare providers to enhance care delivery and patient understanding.
- Coordinated referral processes to specialists within the ophthalmology network smoothly.
- Resolved patient concerns and issues efficiently, fostering satisfaction and trust in services.
- Scheduled appointments for patients and coordinated follow-up visits.
- Maintained accurate patient records in electronic health record systems securely.
Customer Service Representative
Charleston Passport Center
Charleston
12.2020 - 01.2022
- Collaborated with team members to enhance customer service workflows, improving response times.
- Ensured compliance with federal regulations for passport issuance processes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained detailed records of customer interactions, ensuring accurate documentation of inquiries.
Education
High School Diploma -
Stratford High School
Goose Creek, SC05-2007
Bachelor of Science -
South Carolina State University
Orangeburg, SC05-2026
Skills
- Customer service
- Data entry
- Time management
- Problem solving
- Team collaboration
- Communication skills
Timeline
Reservation Agent
Enterprise
09.2023 - Current
Customer Service Representative
Charleston Passport Center
12.2020 - 01.2022
Patient Care Coordinator
Carolina Eye Care
01.2020 - 09.2023
High School Diploma -
Stratford High School
Bachelor of Science -
South Carolina State University