Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Whitney Jones II

Fayetteville

Summary

Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.

Overview

11
11
years of professional experience

Work History

Nutrition Care Specialist

U.S. Army Reserves
Fort Bragg
11.2014 - Current
  • Developed personalized nutrition plans for service members and their families.
  • Conducted nutrition assessments to identify dietary needs and preferences.
  • Collaborated with healthcare professionals to ensure comprehensive patient care.
  • Monitored dietary compliance through regular follow-ups and consultations.
  • Implemented strategies to enhance nutrition awareness within the community.
  • Counseled patients on how to make dietary modifications according to their specific needs and goals.
  • Monitored patient progress by keeping accurate records of food intake, changes in weight or lab values, and any other pertinent data.
  • Assessed patient's current dietary intake, health status, medical history, and other relevant information to create nutrition care plans.
  • Provided nutritional education to patients and their families about healthy eating habits and lifestyle choices.
  • Advised patients on meal planning strategies that are tailored towards their particular needs.
  • Collaborated with other healthcare professionals to develop comprehensive treatment plans for clients.

Customer Service Representative

Foundever
Fayetteville
11.2024 - 05.2025
  • Resolved customer complaints through effective communication and support.
  • Processed orders and managed returns efficiently for customer satisfaction.
  • Educated customers about products, services, and promotions available.
  • Maintained a positive attitude while handling challenging customer situations.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Participated in training sessions to enhance product knowledge and skills.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Gathered customer feedback through surveys and used the data to improve customer service.

Inbound Customer Service Representative

MSC INC
Fayetteville
09.2023 - 11.2024
  • Assisted customers with inquiries regarding products and services.
  • Processed orders and managed returns using company systems.
  • Provided feedback to management on customer trends and needs.
  • Managed high volumes of inbound and outbound calls in fast-paced environment to build, cultivate and establish lucrative client relationships.
  • Updated existing customer information as needed.
  • Developed and maintained positive customer relationships.
  • Maintained updated knowledge of company's products and services.
  • Provided feedback on the efficiency of the customer service process.
  • Resolved customer complaints in a timely manner.
  • Processed orders, forms, applications, and requests.
  • Implemented basic troubleshooting and support techniques to enable speedy resolution of callers' issues.
  • Reviewed accounts for past due balances or other irregularities.
  • Forwarded calls to management if outstanding issue required immediate resolution.
  • Updated customer accounts, addresses and contact information within call management databases.

Satellite Installation Technician

Dish Network INC
Fayetteville
01.2020 - 12.2022
  • Installed satellite systems for residential and commercial clients.
  • Configured and tested satellite equipment for proper functionality.
  • Conducted site surveys to determine optimal installation locations.
  • Collaborated with team members to resolve complex installation issues.
  • Maintained accurate service records and installation documentation.
  • Checked, calibrated, and adjusted equipment as needed.
  • Provided technical support to customers regarding installation issues.
  • Assisted customers in selecting programming packages according to their needs.
  • Diagnosed and troubleshot any problems with existing systems.
  • Maintained accurate records of all services rendered and materials used during installations.
  • Programmed receiver boxes according to customer specifications.
  • Mounted satellite dishes on roofs or other structures in accordance with safety regulations.
  • Maintained a safe working environment by following all safety protocols and procedures.
  • Set up receivers, amplifiers, switches, modulators, and antennas as required by the job order.
  • Communicated with customers to explain installation process and ideal satellite dish placement.

Patient Transporter

Cape Fear Valley Medical Center
Fayetteville
01.2018 - 01.2020
  • Transported patients safely between departments and treatment areas.
  • Assisted nursing staff with patient transfers and mobility needs.
  • Maintained cleanliness and organization of transport equipment.
  • Communicated effectively with medical personnel during patient handoffs.
  • Adhered to safety protocols while handling patients and equipment.
  • Monitored patient conditions during transport for any changes.
  • Documented transport activities accurately in patient records.
  • Followed all safety guidelines while transporting patients in a wheelchair or bed.
  • Greeted patient and explained transport plan and destination.
  • Responded promptly and appropriately to requests for assistance from hospital staff.
  • Checked all medical documents for accuracy prior to transporting patients.
  • Collected patient information from nursing staff prior to transport.
  • Assisted patients with entering and exiting vehicles, and transferring from or to wheelchairs or stretchers.
  • Ensured patients' comfort by providing blankets, pillows, water, and other necessary items.
  • Recorded accurate times of departure and arrival on log sheets.
  • Monitored vital signs during transport when required by the facility or physician orders.
  • Responded to transport requests promptly, prioritizing based on patient needs and medical staff instructions.

Cashier and Stocker

Delhaize Food Lion Group
Fayetteville
01.2017 - 01.2019
  • Processed customer transactions accurately and efficiently at busy retail location.
  • Assisted customers with product inquiries and provided recommendations to enhance shopping experience.
  • Maintained cleanliness and organization of checkout area for optimal customer flow.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Collected payments and provided accurate change.
  • Performed other duties as assigned by management.
  • Issued receipts, refunds, credits or change due to customers.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Stocked shelves with merchandise to ensure product availability for customers.
  • Organized and maintained inventory to support efficient store operations.
  • Collaborated with team members to restock items during peak hours.
  • Maintained cleanliness and orderliness in stock areas for safety compliance.
  • Stocked shelves with newly arrived products.
  • Stocked shelves with new merchandise and checked for outdated or damaged items.
  • Provided customer service by answering questions about product location, price and availability.
  • Received incoming product deliveries and relocated to storage shelves, coolers, or bins.
  • Removed outdated products from shelves in accordance with company policy.

Education

Some College (No Degree) - General Studies

Fayetteville Technical Community College
Fayetteville, NC

Some College (No Degree) - General Studies

Fayetteville State University
Fayetteville, NC

Skills

  • Problem solving
  • Team collaboration
  • Time management
  • Effective communication
  • Customer service
  • Record keeping

References

References available upon request.

Timeline

Customer Service Representative

Foundever
11.2024 - 05.2025

Inbound Customer Service Representative

MSC INC
09.2023 - 11.2024

Satellite Installation Technician

Dish Network INC
01.2020 - 12.2022

Patient Transporter

Cape Fear Valley Medical Center
01.2018 - 01.2020

Cashier and Stocker

Delhaize Food Lion Group
01.2017 - 01.2019

Nutrition Care Specialist

U.S. Army Reserves
11.2014 - Current

Some College (No Degree) - General Studies

Fayetteville Technical Community College

Some College (No Degree) - General Studies

Fayetteville State University

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Whitney Jones II