Whitney Hall
Wilmington
Summary
Reliable and detail-oriented professional with over five years of experience in customer service, administrative support, and shift leadership. Skilled in managing documentation, handling sensitive information, and resolving customer inquiries. Known for strong organizational abilities, accuracy, and a commitment to delivering quality service. Seeking to bring a collaborative, customer-first mindset to a team-focused environment in the insurance or financial services industry.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Goodwill Industries
01.2023 - Current
- Process customer transactions accurately and professionally
- Maintain store organization, including inventory placement and dressing room upkeep
- Address customer questions and ensure a welcoming shopping experience
- Support day-to-day operational functions and cleanliness
Shift Leader / Cashier
Murphy USA
04.2022 - 01.2023
- Oversaw daily store operations during assigned shifts
- Managed transaction accuracy, cash balancing, and store appearance
- Performed inventory monitoring and resolved discrepancies
- Provided exceptional customer support and ensured policy compliance
Front Desk Receptionist
KOA Campground
05.2021 - 11.2021
- Handled guest reservations, check-ins, and check-outs with full documentation
- Managed multi-line phone systems and addressed inquiries efficiently
- Maintained front desk organization and provided recommendations to visitors
- Assisted with file tracking and internal communication
Cashier
C-Store
10.2020 - 05.2021
- Processed customer purchases using POS system
- Maintained store cleanliness and supported restocking tasks
Cashier
Circle K
10.2019 - 10.2020
- Provided prompt customer service and handled daily sales
- Monitored inventory and maintained front-of-house cleanliness
Cashier
Scotchman Convenience Store
07.2018 - 10.2019
- Operated POS system and processed daily transactions
- Checked in vendors using handheld devices and maintained delivery logs
- Ensured a clean, organized store environment
Education
Human Services Exploration
Cape Fear Community College
Wilmington, NC08.2021
Skills
- Documentation & File Management
- Customer & Client Support
- Administrative & Front Desk Operations
- Attention to Detail & Accuracy
- Cash Handling & POS System Operation
- Multi-Line Phone Systems
- Inventory Oversight & Compliance
- Cross-Team Collaboration & Flexibility
- Regulatory Awareness
Certification
- Human Services Exploration Certificate
- Income Maintenance Caseworker
Additional Highlights
- Strong written and verbal communication skills
- Highly organized with a focus on accuracy and task completion
- Able to adapt quickly to new systems, procedures, and regulatory expectations
- Team-oriented mindset with a willingness to cross-train and assist others
Timeline
Customer Service Associate
Goodwill Industries
01.2023 - Current
Shift Leader / Cashier
Murphy USA
04.2022 - 01.2023
Front Desk Receptionist
KOA Campground
05.2021 - 11.2021
Cashier
C-Store
10.2020 - 05.2021
Cashier
Circle K
10.2019 - 10.2020
Cashier
Scotchman Convenience Store
07.2018 - 10.2019
Human Services Exploration
Cape Fear Community College
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