Whitney Eason
Technical Support Representative II
Carolina Beach,NC
Summary
Dedicated Customer Service and Technical Support professional with a strong background in accounting. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
8
8
years of professional experience
Work History
Owner/Woodworker
Whit's Woodwork's
01.2018 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Delivered precise craftsmanship for intricate woodworking tasks such as carving, veneering, or inlay work.
- Innovated new processes that enhanced overall workshop organization and cleanliness for increased productivity levels.
Technical Support Representative II
Concentrix
01.2024 - 08.2024
- Provided customer service by quickly addressing concerns and providing clear and quick solutions.
- Escalated high-priority cases to Tier I for critical situations requiring advanced attention.
- Researched issue resolution tactics to address customer concerns.
- Documented support interactions for future reference.
- Resolved countless technical issues for Quickbooks users.
Bookkeeper
Bruin & Associates
08.2017 - 07.2018
- Managed accounts payable and receivable activities.
- Tracked expenses and income for multiple small business at once.
- Reported financial data and updated financial records in ledgers and journals.
- Simultaneously handled multiple tasks
such as navigating systems, taking notes on calls, and answering inquiries from clients. - Promptly responded to inquiries and requests from prospective customers.
Commercial Analyst
PPD
03.2016 - 08.2017
- Prepared accurate budget modifications that conform to the PPD contract requirements and meet clients' needs.
- Collaborated with other departments, ensuring agreement on said budget.
- Participated in client meetings to discuss financial analysis and investment strategies.
- Gathered and analyzed data for contract modifications and tracked revisions.
Education
Bachelor of Business Administration - Accounting
UNCW
Wilmington, NC 05.2001 -
Bachelor of Arts -
CFCC
Wilmington, NC 05.2001 -
Skills
Technical Support
Customer Service
Critical Thinking
Computer Proficiency
Microsoft Office Suite
Administrative Support
Timeline
Technical Support Representative II
Concentrix
01.2024 - 08.2024
Owner/Woodworker
Whit's Woodwork's
01.2018 - Current
Bookkeeper
Bruin & Associates
08.2017 - 07.2018
Commercial Analyst
PPD
03.2016 - 08.2017
Bachelor of Business Administration - Accounting
UNCW
05.2001 -
Bachelor of Arts -
CFCC
05.2001 -
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