Whitney Dillard
Charlotte
Summary
Efficient Charge Entry Specialist known for high productivity and task completion with precision. Specialize in medical billing codes, data entry accuracy, and healthcare software proficiency, ensuring seamless financial operations within medical practices. Excel at communication, time management, and problem-solving to address discrepancies swiftly and improve workflow processes.
Overview
13
13
years of professional experience
Work History
Charge Entry Specialist
Metrolina Nephrology Associates
Charlotte
09.2022 - Current
- Verified accurate patient information in electronic health record systems.
- Processed charge entries for patient services and treatments efficiently.
- Assisted in training new staff on charge entry procedures and systems.
- Reviewed claims submissions for errors before finalizing entries.
- Processed corrections and adjustments to existing claims as necessary.
- Created new accounts in the billing system as requested by providers or office staff members.
- Processed Dialysis at the end of each month.
- Entered data regarding patient demographics, and charges accurately into billing systems.
Customer Service Representative
Synchrony Financial
Charlotte
08.2018 - 06.2022
- Assisted customers with inquiries regarding account information and billing issues.
- Resolved customer complaints through effective communication and problem-solving techniques.
- Documented customer interactions accurately in the customer relationship management system.
- Managed multiple customer accounts while maintaining high standards of service quality.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collected deposits or payments and arranged for billing.
Pharmacy Clerk
Walmart
Denver
02.2013 - 05.2018
- Managed cash register operations to ensure accurate and timely customer transactions.
- Research prescriptions for customers.
- Collaborated with team members to ensure smooth pharmacy operations.
- Trained new clerks on pharmacy policies and procedures to enhance team effectiveness.
- Maintained pharmacy inventory by ordering and stocking supplies to support uninterrupted service.
- Maintained clean and organized pharmacy environment, adhering to safety and sanitation protocols.
- Handled cash register transactions for prescription and over-the-counter sales.
Education
High School Diploma -
West Mecklenburg High
Charlotte, NC06-2010
Skills
- Charge entry
- EHR systems
- Claims review
- Billing procedures
- Data accuracy
- Customer service
- Time management
- Microsoft office
- Confidentiality
- Process payments
- Correct errors
Timeline
Charge Entry Specialist
Metrolina Nephrology Associates
09.2022 - Current
Customer Service Representative
Synchrony Financial
08.2018 - 06.2022
Pharmacy Clerk
Walmart
02.2013 - 05.2018
High School Diploma -
West Mecklenburg High