- Music
- Watching Movies and TV Shows
- Crafting and DIY Projects
- Avid Reader
Whitney Boswell
Wilmington
Summary
Dynamic Pro Services Specialist at Floor & Decor with a proven track record in enhancing customer satisfaction through effective problem-solving and relationship building. Skilled in Microsoft Excel and data entry, I excel at multitasking and collaborating with teams to streamline processes, ensuring compliance and delivering exceptional service in fast-paced environments.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Pro Services Specialist
Floor & Decor
08.2025 - Current
- Assisted in resolving customer inquiries, ensuring timely and accurate responses.
- Supported team members in the execution of service-related tasks and processes.
- Gained proficiency in utilizing company software for managing service requests.
- Collaborated with colleagues to streamline communication between departments.
- Participated in training sessions to enhance product knowledge and service techniques.
- Contributed to maintaining high standards of customer satisfaction through effective support.
- Documented interactions and feedback to improve future service delivery efforts.
- Adapted quickly to changes in procedures, demonstrating flexibility in a dynamic environment.
- Improved customer satisfaction by providing timely and accurate service solutions for their professional needs.
- Ensured strict compliance with regulatory requirements, reducing risk exposure while maintaining a strong reputation for the company.
- Responded to customer requests for products, services, and company information.
- Built and established positive relationships with patrons, team members and supervisors.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
Cashier
Floor & Decor
07.2024 - 08.2025
- Processed customer transactions efficiently and accurately using point-of-sale systems.
- Assisted customers in product selection, providing knowledgeable recommendations and support.
- Maintained cleanliness and organization of checkout areas to enhance customer experience.
- Handled cash, credit, and debit transactions while ensuring compliance with company policies.
- Trained new cashiers on operational procedures, enhancing team performance and service quality.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Pet Crematorium Operator
Southeastern Pet Cremation
06.2022 - 12.2023
- Operated cremation equipment to ensure safe and efficient pet cremation processes.
- Maintained accurate records of cremation services and client interactions for compliance purposes.
- Assisted in managing supply inventory, ensuring availability of necessary materials and tools.
- Trained new staff on operational procedures and safety protocols for pet cremation services.
- Implemented process improvements to optimize workflow efficiency within the crematorium operations.
- Collaborated with veterinary clinics to streamline service requests and enhance customer satisfaction.
- Managed all aspects of the pet cremation process, from intake to ashes return, ensuring accuracy and consistency throughout each step.
- Monitored environmental standards compliance during cremation processes to uphold industry regulations.
- Provided exceptional customer service, addressing client concerns with empathy and professionalism.
- Educated clients about available options and pricing structures, empowering them to make informed decisions during difficult times.
- Enhanced client satisfaction by providing compassionate and efficient pet cremation services.
- Strengthened company reputation through consistent delivery of high-quality services that exceeded client expectations.
- Safeguarded client privacy through meticulous handling of sensitive information related to deceased pets and their owners.
Cashier
Walmart
10.2020 - 02.2021
- Collaborated with team members to optimize workflow during peak hours, improving service speed.
- Resolved customer inquiries and complaints promptly, fostering positive relationships and loyalty.
- Managed inventory levels at checkout counters, minimizing discrepancies through diligent tracking.
- Worked flexible schedule and extra shifts to meet business needs.
Home Health Aide
Visting Angels
02.2019 - 10.2020
- Assisted clients with daily living activities to enhance comfort and promote independence.
- Monitored vital signs and reported changes to healthcare professionals for timely interventions.
- Developed personalized care plans in collaboration with families and healthcare teams to meet individual needs.
- Trained new staff on best practices in patient care, ensuring adherence to safety protocols and standards.
- Implemented efficient scheduling processes, improving client coverage and minimizing gaps in care services.
- Maintained accurate documentation of patient progress and care activities for regulatory compliance and quality assurance.
- Facilitated communication between clients, families, and medical providers to ensure continuity of care.
- Led initiatives to improve caregiver-client relationships, enhancing overall satisfaction with home health services.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Provided mobility assistance such as walking and regular exercising.
- Assisted disabled clients to support independence and well-being.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
- Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
Education
High School Diploma -
Emsley A. Laney
Wilmington, NC06-2012
Skills
- Microsoft Excel
- Call center experience
- Data entry
- Collaborative mindset
- Creative solutions
- Customer service
- Multitasking and organization
- Money handling
- Relationship building
- Customer relations
- Documentation
- Microsoft outlook
Accomplishments
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Interests
Timeline
Pro Services Specialist
Floor & Decor
08.2025 - Current
Cashier
Floor & Decor
07.2024 - 08.2025
Pet Crematorium Operator
Southeastern Pet Cremation
06.2022 - 12.2023
Cashier
Walmart
10.2020 - 02.2021
Home Health Aide
Visting Angels
02.2019 - 10.2020
High School Diploma -
Emsley A. Laney
Care Allstar
Awarded for Excellent customer service