Wessel Smith

· To meet designated region sales targets

Grow customer base

Continuous monitoring of sale achievements to seek out opportunities to fill gaps in the market to maximize sales.

· To ensure all service-related queries are carried out

Ensure that all customer complaints or queries are resolved in a timely manner by liaising with all the necessary stakeholders

· Customer Service

Assist and monitor customers marketing campaigns

Ensuring high levels of both internal and external customer satisfaction

Assist with sales marketing waves

Monitor turnover commitment of customers

Assist customer with DSP as well as the dealer portal

Assist customers with technical support

Ensuring that customers have sufficient credit limit to reach turnover targets

· Training customers and counterhands

Assist customers and counter heads with training.

Assist customers with DSP and dealer portal training

Assist in arranging relevant training to customers (Merseta Accreditation)

· Feedback of market information

Competitor pricing

New products

New product performance

Marketing activities

· Technical support.

· General sales assistance to dealers

· Adhere to monthly/yearly targets & budgets

· Monitoring and reporting of test tyres, performance & standards

· Market Intelligence

· Field Performance monitoring & report

· Scraps & Survey analysis

· End user & Dealer Support

· Technical investigations

· Customer training

· Data capturing

· Fleet and Product Recommendations.

· Area Technical management

· Evaluate the performance of SRSA products at various customers.

· Provide accurate comprehensive feedback to Technical and Sales management.

· Provide a superior Technical support service to end-users.

· Product selection, performance monitoring, training, product evaluation and product testing. Value to end-user: lowest operational CPK.

· Sales

· Survey’s / Scraps Analysis

· Standby & Breakdowns

· Stock Control

· On site supervisor (SAB & Coke)

· Creditors

· Debtors

· Adhere to monthly targets & budgets

· Fleet management

· Schedule loads & services

· Standby & Breakdowns

· Stock Control & Order (Diesel, parts & tyres)

· Creditors

· General admin