Wesley B. Frazier
Gastonia,NC
Summary
Dynamic professional with over 30 years of diverse experience in Corporate America, excelling in roles such as Manager, Team Lead, and Analytic Consultant. A strong work ethic and relentless pursuit of excellence drive a commitment to the mission statement 'Success is what you make of it.' Proven ability to thrive in high-pressure environments while meeting deadlines and achieving goals, complemented by exceptional leadership, analytical, and problem-solving skills. Expertise in fostering collaboration across business lines and executing strategic initiatives to enhance operational processes, ensuring project success through meticulous attention to detail and effective time management.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Lead Data Product Integrity Specialist, Vice President
Wells Fargo
Charlotte, NC
10.2017 - 12.2025
- Leading team projects and creating process flows and following up with team members and setting deadlines to ensure the team’s success. Experience leading large-scale, cross-enterprise programs and change initiatives.
- Collaborate and consult with managers, stakeholders, scrum masters, project managers, and delivery team to resolve issues and achieve project goals.
- Coordinate, review and challenge data policies and reference materials, proactively communicate evolving requirements, and surface emerging risks.
- Performing detailed analysis and profiling of data defects to identify patterns or root causes and recommending improvements to processes or technology to prevent defects.
- Drive problem solving for complex questions.
- Create and manage an intake process to effectively oversee and deliver a high volume or reporting and analysis request.
- Performing and driving data defect analysis, monitoring of data quality control performance and remediation activities.
- Developing and implementing plans for assessing the quality of new data sources.
- Proactively engage partners on data quality control metrics results and data defect reporting, prior to domain council meetings.
- Participating in developing recommendations for optimal approaches to resolve data quality issues.
- Adhering to data governance standards and procedures and DMI Policy and Standards.
- Organize metadata and extract data for evaluation.
- Positive collaboration within EDA (Enterprise Data Asset), DMI and other external teams.
- Mentor and guide junior team members, interns, and external contractors, fostering a culture of learning and excellence.
- Identifying integration opportunities, designing roadmaps, and simplifying processes to enhance control effectiveness and operational efficiency.
- Analyzed customer financial data to identify trends and recommend solutions.
- Developed strategic initiatives to enhance customer experience and operational efficiency.
- Collaborated with cross-functional teams to streamline processes and improve service delivery.
- Mentored junior staff on best practices for client relationship management and compliance requirements.
- Executed risk assessments to ensure adherence to regulatory standards and company policies.
- Facilitated training sessions for team members on new systems and operational procedures.
- Resolved complex client inquiries through effective communication and problem-solving techniques.
- Implemented process improvements that enhanced workflow efficiency and reduced turnaround times.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Championed the adoption of new software tools that streamlined workflows across multiple departments.
- Designed employee recognition program that improved morale and reduced turnover.
- Negotiated high-value contracts that maximized profitability while mitigating risks for the organization.
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
- Championed cross-functional collaboration to align organizational objectives with market demands.
- Streamlined reporting processes, resulting in increased accuracy and reduced turnaround times.
- Mentored senior executives in leadership development and performance optimization strategies.
- Cultivated relationships with key stakeholders to drive business growth and innovation.
- Developed and implemented policies that improved customer satisfaction and retention rates.
- Oversaw risk management frameworks to ensure compliance and safeguard assets.
- Led strategic initiatives to enhance operational efficiency across multiple divisions.
- Observed packing operations to verify conformance to specifications.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Frequently inspected production area to verify proper equipment operation.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Educated staff on organizational mission and goals to help employees achieve success.
- Devised and implemented processes and procedures to streamline operations.
- Developed effective improvement plans in alignment with goals and specifications.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Conducted regular reviews of operations and identified areas for improvement.
- Maintained database systems to track and analyze operational data.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Generated reports detailing findings and recommendations.
- Evaluated customer needs and feedback to drive product and service improvements.
- Collected, arranged, and input information into database system.
- Gathered, organized and input information into digital database.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Assisted in developing strategic plan that aligned with long-term company goals.
- Led cross-functional team to launch new product, exceeding initial sales forecasts.
- Facilitated workshops for professional development of junior staff members.
- Implemented customer feedback system to inform product development.
- Followed all company policies and procedures to deliver quality work.
- Developed training materials to enhance staff proficiency and productivity.
- Coordinated with IT department to upgrade cybersecurity measures, safeguarding company data.
- Improved team collaboration by initiating regular strategy meetings.
- Enhanced customer satisfaction with timely and accurate issue resolution.
Analytic Consultant
Wells Fargo
Charlotte, NC
11.2015 - 10.2017
- Maintaining and developing strong relationships with a number of Internal and External business partners located in various locations such as North Carolina, California, and India.
- Performing monthly CREFC Property File Data Validations.
- Identifying and Resolving data issues found and escalating if necessary.
- Responsible for performing New Deal Setup validation.
- Ensuring property reporting information is consistently setup across the systems of reporting and identifying issues pertaining to complex setup scenarios.
- Working with development and business partners across CMS platforms to identify critical data, field of record, and system of record to improve data management and analytics.
- Performing complex analysis and developing solutions to a wide range of highly intricate data issues.
- Performing ad hoc research assignments as directed by Team Leader and/or Manager.
- Assist in Project Management and QA Testing.
- Performing Business Data Monthly and Quarterly Reports for Senior Management.
- Managed and maintain DSTAR Team SharePoint Sites.
- Managed EGS India partners on monthly CREFC Property File Data Validations.
- Analyzed complex data sets to identify trends and inform strategic business decisions.
- Developed predictive models using advanced statistical techniques to optimize financial outcomes.
- Mentored junior analysts, fostering skills in data analysis and reporting best practices.
- Automated routine tasks using programming languages such as Python or R, boosting team productivity levels substantially.
- Worked closely with IT teams to improve the quality of data collected across various sources, ensuring accuracy when used in analytical projects.
- Reviewed current analytics implementations and provided recommendations for realignment to customer KPIs or technical best practices.
- Developed and maintained data warehouses and data marts to support business operations.
- Developed and implemented data governance policies and procedures.
- Developed data mining algorithms to identify and classify patterns in data.
- Deployed predictive analytics models to forecast future trends.
Operations Clerk 3
Wells Fargo
Fort Mill, SC
04.2012 - 11.2015
- Performed high volume, time-sensitive tasks that require immediate attention and problem-solving skills.
- Analyze root cause to issues and determine the trends to unit.
- Develop and Analyze Performance Charts for trending and forecasting.
- Create PowerPoint, VISIO, and Excel Charts for performance improvement.
- Research and analyze highly complex data involving multiple systems.
- Perform advanced analytics review.
- Assist with SPOC Workforce Management forecasting developments.
- Draft Work Proposals to improve workflow process.
- Perform weekly audits for VP to check for Performance & Accuracy.
- Leading team projects assigned by VP & Regional Manager.
- Data Analysis (95%)
- Office Management (5%)
- Assist with all technical and system issues for all team members.
- Process system access requests in ART, WANDA, and Request Center.
- Oversea and Coordinate special projects for the unit.
- Processed customer transactions efficiently, ensuring accuracy and compliance with banking regulations.
- Maintained records of daily operations, enhancing data integrity and accessibility for audits.
- Collaborated with team members to achieve department goals, contributing to a positive work environment through clear communication and active participation in meetings.
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
Phone Banker 2
Wells Fargo
Charlotte, NC
11.2010 - 04.2012
- Assist customers with all banking and accounting issues.
- Resolve customer’s immediate issues in a timely and professional manner.
- Analyze and Review Customers Accounts.
- Delivered WORLD CLASS customer service to every customer.
- Processed customer transactions efficiently and accurately to enhance service delivery.
- Resolved customer inquiries and issues, ensuring satisfaction and retention.
- Educated clients on banking products and services, driving informed decision-making.
- Analyzed customer feedback to identify service gaps and implement improvements.
- Collaborated with team members to streamline workflows, enhancing operational effectiveness.
- Increased customer satisfaction by promptly addressing inquiries and resolving issues in a timely manner.
- Retained valuable clientele by skillfully resolving complaints or concerns regarding account management or service delivery discrepancies.
Customer Service Representative
Sprint
Charlotte, NC
08.2006 - 11.2010
- Delivered SUPERB customer service to every customer.
- Assist customers with device and billing issues.
- Recommend and Sale new products and services that will benefit the customer.
- Assist other team members with navigating through a complex computer system and customer issues.
- Supervise team members in the absence of the Team Leader.
- Oversee the Call Escalation Team.
- Coached other team members on various areas of performance.
- Assist Workforce Management with scheduling and call center planning.
- Processed billing disputes and account changes with precision, ensuring accurate records.
- Resolved customer inquiries and issues through multiple communication channels, enhancing overall satisfaction.
- Trained new team members on customer service protocols and system navigation, fostering a collaborative environment.
- Collaborated with cross-functional teams to streamline processes and enhance service delivery standards.
- Developed effective solutions for recurring customer concerns, improving service efficiency and response times.
- Led initiatives to enhance product knowledge among staff, resulting in increased customer engagement and sales opportunities.
Operation Processor Specialist
BB&T Bank
Charlotte, NC
07.2004 - 12.2008
- Review all bank documents that were received from the branches.
- Review batch documents for all accounting errors and make the necessary corrections.
- Reconciled all financial transactions.
- Complete General Ledger Processing.
- Oversaw daily processing workflows to ensure timely and accurate completion of tasks.
- Streamlined operations by implementing process improvements that enhanced efficiency and reduced errors.
Education
BS - Business Administration, Finance
Winthrop University
Rock Hill, SC05.2000
Skills
- Advanced Knowledge with the following Microsoft Software: Access, Excel, Lync, Outlook, PowerPoint, Visio, and Word
- Advanced Knowledge with the following Microsoft Excel functions: Pivot Tables, H-Lookup, V-Lookup, VBA and Marcos
- Experience with the following systems/applications: Blade Server, C3, CIV, Collibra, Express>It (Ab Initio), Dremio, IRIS iReport, JIRA, MS SQL Server, Oracle, Power BI, Tableau, Teradata, TOAD, SharePoint
- Knowledge with the following programming languages: C, Fortran, SQL, Python
- Strong knowledge of internal controls and risk management processes, including Risk and Control Self-Assessment (RCSA)
- Advanced knowledge across enterprise data risk management framework, including; risk identification, risk appetite and strategy, risk-related decisions, processes and controls, risk analytics and governance
- 9 years of Data Management, Business Analysis, and Project Management experience
- Strong data management, project / process management and communication skills (written and verbal)
- Willingness and ability to advocate on behalf of CBO to implement and influence DMI Policy and Standards
- Proven experience in designing, monitoring, and remediating internal controls to ensure compliance and effectiveness with emphasis on control simplification
- Knowledge of Loan Accounting Systems of Record (eg, LIQ, AFS, HOGAN,) and other wholesale systems (IHUB, WCDIR, etc)
- Demonstrated leadership and program management skills to align stakeholders and deliver consistent, end-to-end risk management solutions and controls
- Experience developing and delivering presentations and reports that are tailored for executive-level audiences
- Ability to work effectively in a matrixed organization and foster collaborative environments
- Proven ability to manage projects, optimize processes, and drive operational excellence
- Ability to develop and execute product roadmaps and forecasting strategies
- Excellent communication, stakeholder management, and problem-solving skills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
- Management collaboration
- Advanced communication
- Root-cause analysis
- Team collaboration
- Troubleshooting techniques
- Continuous improvement
- Risk management
- Knowledge sharing
- Workflow automation
- Process optimization
- Self motivation
- Time management
- Organizational skills
- Multitasking Abilities
- Attention to detail
- Written communication
- Task prioritization
- Excellent communication
- Problem-solving abilities
- Relationship building
- Team building
- Decision-making
- Reliability
Certification
Customer Service Certified and Bookkeeper Certified.
Languages
English
Full Professional
Timeline
Lead Data Product Integrity Specialist, Vice President
Wells Fargo
10.2017 - 12.2025
Analytic Consultant
Wells Fargo
11.2015 - 10.2017
Operations Clerk 3
Wells Fargo
04.2012 - 11.2015
Phone Banker 2
Wells Fargo
11.2010 - 04.2012
Customer Service Representative
Sprint
08.2006 - 11.2010
Operation Processor Specialist
BB&T Bank
07.2004 - 12.2008
BS - Business Administration, Finance
Winthrop University