Wesley Nichols
Kings Mountain
Summary
Accomplished Solutions Specialist with a proven track record at Verizon Wireless, enhancing customer relationships and boosting revenue through upselling. Expert in customer service and problem-solving, I've led teams at Valvoline to surpass quality expectations. My background also includes impeccable safety and efficiency as an independent truck driver, demonstrating unparalleled time management and attention to detail.
Overview
6
6
years of professional experience
Work History
Solutions Specialist
Verizon Wireless
10.2024 - Current
- Maintained strong relationships with existing customers by delivering exceptional service and ongoing support as needed.
- Identified opportunities for upselling additional services, resulting in increased revenue for the company.
- Increased productivity by collaborating with management to develop process improvements.
- Conducted troubleshooting and diagnostic procedures on customer devices.
Assistant Manager
Valvoline
01.2023 - 09.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Truck Driver
Owner Operator Independent
01.2019 - 02.2022
- Operated with safety and skill to avoid accidents and delays.
- Consistently upheld a spotless driving record in compliance with company policies.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
Education
High School Diploma -
South Point High School
Belmont, NC05.2016
Skills
- Data entry
- Product knowledge
- Customer relationship management
- Creative solutions
- Opening and closing procedures
- Quality assurance
- Safety regulations
- Key holder
- Customer service
- Problem-solving
- Time management
- Attention to detail
Timeline
Solutions Specialist
Verizon Wireless
10.2024 - Current
Assistant Manager
Valvoline
01.2023 - 09.2024
Truck Driver
Owner Operator Independent
01.2019 - 02.2022
High School Diploma -
South Point High School
Similar Profiles
Stephen Joseph BasenerStephen Joseph Basener
Sales Specialist at Verizon Wireless BJ’s Wholesale, Verizon WirelessSales Specialist at Verizon Wireless BJ’s Wholesale, Verizon Wireless
Steven M. TaylorSteven M. Taylor
Sales Consultant at Wireless Zone / Verizon WirelessSales Consultant at Wireless Zone / Verizon Wireless
Jeffrey ArellanaJeffrey Arellana
Carrier Support & API Analyst at Verizon Wireless (formerly TracFone Wireless)Carrier Support & API Analyst at Verizon Wireless (formerly TracFone Wireless)