Summary
Overview
Work History
Education
Skills
Timeline
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Wesley Brown

High Point

Summary

Dynamic Retail Store Manager with a proven track record at Cellular World, excelling in sales growth and customer service. Skilled in coaching and mentoring teams, I implemented effective marketing strategies that boosted store sales and enhanced customer experiences. Highly motivated and dependable, I thrive in fast-paced environments, driving results through strong decision-making and problem-solving abilities.

Overview

9
9
years of professional experience

Work History

Retail Store Manager

Cellular World
04.2023 - Current
  • Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
  • Completed routine store inventories.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
  • Optimized store displays and appearance via strategic merchandising.
  • Managed store organization, maintenance, and purchasing functions.
  • Submitted orders for new inventory.
  • Continuously assessed store layout to optimize product placement for enhanced visibility and impulse purchases from customers.
  • Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
  • Streamlined store operations through the implementation of efficient scheduling systems, task delegation, and performance monitoring.
  • Ensured compliance with company policies and local regulations regarding safety standards, licensing requirements, staff conduct in-store procedures.

Business Account Specialist

GP Mobile
01.2020 - 04.2023
  • Evaluated client feedback data, using insights gained to implement targeted improvements in service delivery processes.
  • Implemented innovative strategies for enhancing sales performance, resulting in higher revenue generation from key accounts.
  • Coordinated closely with finance teams on invoicing issues resolutions ensuring timely payments for services rendered.
  • Built strong relationships with clients through proactive communication and expert problem resolution.
  • Provided exceptional customer service, consistently exceeding client expectations and fostering long-term partnerships.
  • Developed comprehensive knowledge of industry trends, staying ahead of the competition and providing valuable insights to clients.
  • Collaborated with cross-functional teams to develop customized solutions tailored to individual client needs.
  • Facilitated smooth account transitions, ensuring seamless onboarding of new clients and minimal disruption to operations.
  • Led successful sales campaigns that resulted in a significant increase in new accounts acquisitions.
  • Delivered high-quality presentations at industry events showcasing the company''s productsservices.
  • Regularly reviewed contract terms compliance ensuring clients'' needs were met and minimizing potential legal risks.
  • Resolved complex billing and payment issues for balanced, accurate accounts.
  • Completed routine and complex account updates to resolve problems.
  • Adhered to standards of quality and service as well as all compliance requirements.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.

Supervisor

Food Lion
08.2016 - 01.2020
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.

Education

Bachelor of Arts - Business Administration

Guilford College
Greensboro, NC
06-2020

Skills

  • Customer service
  • Strong multi-tasking
  • Problem-solving
  • Retail operations
  • Highly motivated
  • Stockroom management
  • Decision-making skill
  • Dependable and reliable
  • Sales growth
  • Coaching and mentoring
  • Scheduling
  • Goal setting

Timeline

Retail Store Manager

Cellular World
04.2023 - Current

Business Account Specialist

GP Mobile
01.2020 - 04.2023

Supervisor

Food Lion
08.2016 - 01.2020

Bachelor of Arts - Business Administration

Guilford College

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Wesley Brown