Summary
Overview
Work History
Education
Skills
Timeline
Generic

Werner Visagie

Summary

Accomplished Service Engineer and Senior IT Support Engineer with a proven track record at Altron Bytes Document Solutions and Compubits / Pansolutions. Expert in IT risk management and technical troubleshooting, I significantly enhanced system reliability and customer satisfaction. Skilled in cybersecurity best practices and documentation management, I thrive on transforming challenges into solutions and achieving high-quality results.

Overview

8
8
years of professional experience

Work History

Service Engineer

Altron Bytes Document Solutions
06.2020 - Current
  • Tested equipment performance and demonstrated operation and servicing of equipment to customer.
  • Updated and maintained assigned machines per manufacturer specifications.
  • Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
  • Performed onsite installation, modification and maintenance of systems and equipment.
  • Maintained tools and equipment, parts inventory, and library of machine manuals.
  • Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.

Senior IT Support Engineer

Compubits / Pansolutions
05.2017 - 06.2020
  • Installed and maintained hardware and computer peripherals to store tangible components.
  • Implemented technical solutions to solve customer issues and increase satisfaction.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Assisted in development of system security protocols.
  • Developed and implemented preventive maintenance procedures.
  • Installed, configured and maintained computer systems and network connections.
  • Generated reports to track performance and analyze trends.
  • Monitored system performance to identify potential issues.

Education

High School Diploma -

Calvinia High
Calvinia, South Africa
11.1993

Skills

  • IT risk management
  • Documentation Management
  • Documentation And Reporting
  • Network Administration
  • Disaster Recovery
  • Cybersecurity best practices
  • Technical Troubleshooting
  • Technical support scheduling
  • Business analysis

Timeline

Service Engineer

Altron Bytes Document Solutions
06.2020 - Current

Senior IT Support Engineer

Compubits / Pansolutions
05.2017 - 06.2020

High School Diploma -

Calvinia High

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Werner Visagie