Experienced with surgical schedule management and patient care coordination. Utilizes strong organizational skills to enhance operational efficiency and patient outcomes. Knowledge of effective communication and meticulous planning in high-pressure environments.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Surgical Coordinator
Duke Health
Raleigh, NC
05.2023 - Current
Scheduling procedures for multiple surgeons in multiple facilities
Enhancing surgical team communication by maintaining accurate schedules and promptly addressing any changes or concerns.
Efficiently managing high volume caseloads while maintaining meticulous attention to detail in scheduling logistics and documentation.
Ophthalmic Technician
Scott & Christie and Associates
Cranberry, PA
03.2010 - 04.2023
Complete work-up of patients
All testing including Pentacam, A-scans (contact and immersion), IOL Master, B-scans, OCT, visual fields, fundus photography and specular microscopy
Scheduling of cataract surgeries and lasers: SLT, ALT, YAG P.I., YAG capsulotomy, PRP and focal lasers (assisted in operating room with LASIK and PRK from 2010-2016)
Assistant to principal investigator involved in numerous pharmaceutical research trial studies
Applied eye medications and drops to dilate pupils in preparation for examinations.
Triaged phone calls from patients and outside contacts and handled in order of importance.
Provided exceptional customer service to all patients, addressing concerns promptly and compassionately.
Performed thorough medical history assessments as part of the pre-examination process for new patients.
Trained new ophthalmic technicians on clinic protocols, fostering teamwork within the practice.
Instilled anesthetic drops and assisted in laser treatments and minor procedures.
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