Wendy Diede
Sanford
Summary
Thoughtful professional with many years of experience in a variety of fields, all of which have led me to be the dynamic professional that I am today. With advanced customer service skills and a strong ability to maintain accurate records. Proven track record in inventory management and team leadership, consistently achieving high customer satisfaction scores. Committed to fostering a clean and organized workspace while effectively communicating with diverse teams to drive results.
Overview
20
20
years of professional experience
Work History
AMSR
State Employees Federal Credit Union
Sanford
06.2022 - Current
- Maintained updated knowledge through continuing education and advanced training.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
MSR
Lowes Home Improvment
Southern Pines
12.2021 - 06.2022
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Maintained updated knowledge through continuing education and advanced training.
Literacy Paraprofessional – K-5
Pinecrest Academy of Idaho
Twin Falls
11.2020 - 05.2021
- Assist children from kindergarten through fifth grade with literacy.
- Create lesson plans for individual students and for small groups to help students grow their literacy skills.
- Aid in lunch duty.
Paraprofessional – Instructional Aid, K-3 Literacy
Twin Falls School District
Twin Falls
01.2020 - 11.2020
- Assist the fourth and fifth grade classes.
- Provide the teachers with the support they need.
- Grade assignments.
- Make copies in preparation of small group projects.
- Work with students in small groups.
- Provide students with individual attention to aid them in grasping what they are working on or having trouble with.
Multi-Skilled Laborer
American Pet Diner Inc.
Buhl
12.2019 - 01.2020
- Organize invoices with shipping labels, pull items ordered then process and prepare items for shipping.
- Work on-line packaging pet food.
- Recognized and reported defective material and equipment.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Sorted cargo for accurate shipment to target locations, preventing unnecessary delays and promoting productivity.
- Attached identifying tag or labels to materials or marked information on cases, bales, or other containers.
- Attached documents, such as PO receipts, packing slips and bill of lading to outbound shipments.
- Palletized boxes for easy movement and shipment.
Volunteer
CSI Refugee Center
Twin Falls
02.2019 - 04.2019
- I shadowed the case manager and assisted with some of her daily duties.
- We organized outings for the senior refugees and provided transportation for the activities.
- I also assisted with getting some children signed up for day care, so the parents were able to get jobs.
- I worked in the English tutoring center.
- I worked one on one with people to help aid them in learning English.
- I also worked with small groups on occasion.
- I was also a part of a cooking demonstration and then facilitated a follow up class to go over the things they learned about the different types of food and the English words that went with the foods.
- On occasion I also worked at the front desk in the role of receptionist.
- Work with students to obtain goals.
- Mentor students.
Bakery Manager
Safeway
Sacramento
09.2005 - 02.2012
- Kept a running inventory of all items in the department including food and supplies and took a complete physical inventory every six months.
- Placed orders daily to ensure we had all baking, decorating, packaging, and cleaning supplies needed to keep our department full, clean, and compliant with all regulations.
- Lead my team in providing exceptional customer service. Receiving top scores on secret shopper reviews on a regular basis.
- Built attractive holiday and seasonal displays for merchandising program.
- Cleaned, sanitized, and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness.
- Operated check stand equipment including cash register, scanner and scale.
- Monitored cooking completion times for efficient use of ovens and other equipment.
- Emphasized fast, friendly customer service.
- Greeted all customers.
- Rolled, cut and shaped dough to form bread, rolls, cookies, cupcakes, pie crusts and other baked goods.
- Fulfilled special order requests, including special occasion cakes and party platters.
- Identified assignments to provide associates with developmental opportunities.
- Delegated daily tasks to team members to optimize team productivity.
- Provided performance feedback and coached employees with setting quarterly goals.
- Forecasted, scheduled, and monitored labor to be consistent with store traffic.
- Maintained facility compliance with health codes, sanitation requirements and license regulations while streamlining productivity initiatives to comply with restaurant protocols.
- Followed code dating procedures and adhered to legal regulations governing product labeling and packaging.
Education
BLS Certificate - Basic Life Support (BLS)
American Red Cross
Fayetteville, NC08-2025
Notary Certificate -
Central Carolina Community College
Sanford, NC01-2024
Associate of Science - Social Work
College of Southern Idaho
Twin Falls, ID05-2021
Skills
- Strong oral and written communication skills
- Keeping accurate, complete, and detailed records
- Notary services
- Data entry
- Basic life support
- Maintain a clean and organized workspace
- Accurate inventory tracking, product procurement, inventory replenishment, label, and organize products to ensure proper rotation
- Movement of needed equipment and supplies
- Advanced customer service skills
Activities
I was an active member, a board member, and a mentor to incoming students into the nationally recognized honors society known as National Society of Leadership and Success.
Timeline
AMSR
State Employees Federal Credit Union
06.2022 - Current
MSR
Lowes Home Improvment
12.2021 - 06.2022
Literacy Paraprofessional – K-5
Pinecrest Academy of Idaho
11.2020 - 05.2021
Paraprofessional – Instructional Aid, K-3 Literacy
Twin Falls School District
01.2020 - 11.2020
Multi-Skilled Laborer
American Pet Diner Inc.
12.2019 - 01.2020
Volunteer
CSI Refugee Center
02.2019 - 04.2019
Bakery Manager
Safeway
09.2005 - 02.2012
BLS Certificate - Basic Life Support (BLS)
American Red Cross
Notary Certificate -
Central Carolina Community College
Associate of Science - Social Work
College of Southern Idaho
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