Summary
Overview
Work History
Skills
Education and Training
Timeline
Generic

Wendy Clemonts

Charlotte,NC

Summary

Dedicated and self-motivated with 7 years of excellent customer service experience. Outstanding organization multitasking skills in problem analysis and problem solving. To establish and maintain effective and positive work environment relationship with both customers and other employees. To coordinate and collaborate both internally and externally to resolve organizational issues. To continue to work well both independently and as a contributing member of the team. Excellent communicator both written and verbal. Extremely productive in high stress environment. Experience in an office environment with high volume of work. Skilled in Microsoft Word, Microsoft Outlook, Power Point, Microsoft Excel, Internet, Outlook and types 62wpm. Speaks both English and Tagalog fluently. Knowledge of Financial Aid Program, College-Work Study Program, Scholarship Program with Tidewater Community College. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

17
17
years of professional experience

Work History

Data Manager, Back-Up

Charlotte Mecklenburg School System
Charlotte, NC
08.2023 - Current
  • Preparing and maintaining student attendance data and demographic statistics.
  • Keying and auditing data to ensure accuracy
  • Maintaining systems supporting transcripts, grade reporting, and student scheduling, and ensuring the maintenance of adequate and accurate student records
  • Verifies the accuracy of all processed data, recognizes discrepancies, and takes corrective action to support district and court reporting requirements
  • Completing input documents, maintaining and updating the student database. entering course masters and distributing student database products to appropriate school offices
  • Developed and implemented quality control procedures to enhance data integrity.
  • Streamlined data processing workflows, reducing turnaround time for projects.
  • Maintained thorough documentation of departmental processes, enabling efficient knowledge transfer when needed.
  • Audited production reports, tracking data entry and processing errors.
  • Coordinated daily administrative operations to support school staff and enhance student services.
  • Managed scheduling and communication for meetings, ensuring efficient use of time and resources.
  • Developed and implemented filing systems to streamline document retrieval processes for faculty and administration.
  • Assisted in maintaining student records with accuracy and confidentiality using school management systems.
  • Trained new administrative staff on procedures, enhancing team performance and operational consistency.

EC TEACHER ASSISTANT

CMS
Charlotte, NC
08.2021 - 08.2023
  • Assist Teacher by working with Exceptional Children (EC) to achieve the goals of the students individual Education Programs and provide access to general education as appropriate.

SUBSTITUTE, NON-CERTIFIED

CMS
Charlotte, NC
10.2015 - 08.2021
  • Provide meaningful instructions to students
  • Assist with regular classroom routines, procedures and other instructional strategies.

SUBSTITUTE, ASEP ASSOCIATE

CMS
Charlotte, North Carolina
12.2014 - 09.2015
  • Assist in the instructional of individual students or groups in all curricular areas as instructed
  • Operates and cares for equipment and materials for instructional purposes
  • Performs all other duties assigned.
  • Analyzed customer data to identify trends and anticipate customer needs.

ADMIN ASSISTANT

VB PUBLIC UTILITIES
Virginia Beach, Virginia
08.2008 - 10.2014
  • Handled all administrative assistant duties such as reports, production items, shipping, and inventory.
  • Processed incoming correspondence, ensuring timely communication with stakeholders
  • Maintained organized filing systems to enhance document retrieval efficiency
  • Supported project management by tracking deadlines and deliverables
  • Developed standard operating procedures to streamline administrative workflows
  • Collaborated with cross-functional teams to support departmental initiatives
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

TEAM LEADER

Diversified Ambulance Billing
Virginia Beach, Virginia
08.2008 - 07.2010
  • Handled administrative duties including maintaining confidentiality in all aspects of client, patients, staff and company
  • Handled claims for services provided.
  • Led team in achieving operational excellence through process improvement initiatives.
  • Streamlined workflows, enhancing productivity and reducing turnaround time.
  • Implemented training programs to improve staff performance and retention.
  • Analyzed performance metrics to identify areas for efficiency gains.
  • Coordinated cross-functional teams to support project completion and goal alignment.

Skills

  • Data quality assurance
  • Quality assurance
  • Information integrity
  • Database administration
  • Data audits

Education and Training

other

Timeline

Data Manager, Back-Up

Charlotte Mecklenburg School System
08.2023 - Current

EC TEACHER ASSISTANT

CMS
08.2021 - 08.2023

SUBSTITUTE, NON-CERTIFIED

CMS
10.2015 - 08.2021

SUBSTITUTE, ASEP ASSOCIATE

CMS
12.2014 - 09.2015

ADMIN ASSISTANT

VB PUBLIC UTILITIES
08.2008 - 10.2014

TEAM LEADER

Diversified Ambulance Billing
08.2008 - 07.2010
Wendy Clemonts