Wendy Burris
Belmont
Summary
Accomplished Medical Records Analyst with a proven track record at Demayo Law Offices, adept in analyzing and summarizing complex medical data with exceptional attention to detail and analytical skills. Renowned for organizational prowess and effective communication, consistently delivering accurate medical case evaluations.
Overview
11
11
years of professional experience
Work History
Medical Records Analyst
Demayo Law Offices
06.2022 - Current
- Obtaining, organizing, and reviewing medical records and bills related to personal injury claims.
- Identifying and summarizing critical medical details, such as diagnoses, treatments, and prognosis.
- Highlighting inconsistencies, gaps in treatment, or pre-existing conditions that may impact the case.
- Collaborating with attorneys to evaluate the medical aspects of a case, including causation and the extent of injuries.
- Preparing detailed medical chronologies, timelines, and summaries to support case arguments, negotiations, or settlement.
Front Office Coordinator
Five Forks Vision
01.2021 - 06.2022
- Greet patients warmly and answer initial inquiries.
- Check patients in for their appointments and confirm personal/insurance information.
- Verify patient insurance eligibility and coverage for vision or medical services.
- Process check-out procedures, including scheduling follow-up appointments, collecting copayments, and process billing information accurately.
- Accurately complete and submit insurance claims for vision and medical services to insurance providers.
- Use electronic systems to file claims.
- Monitor the status of submitted claims to ensure timely payment.
- Investigate delayed or denied claims and take corrective action as needed.
- Resubmit corrected claims when errors are identified.
- Post insurance payments and adjustments accurately in the billing system.
- Balance patient accounts and prepare invoices for remaining balances.
Front Desk Team Lead
Complete Eye Care
04.2016 - 01.2021
- Interview and train new hires on office procedures, scheduling systems, insurance processes, and patient interaction.
- Oversee daily functions such as appointment scheduling, insurance verification, and patient check-in/out processes.
- Verify patient eligibility and benefits for vision and medical services.
- Obtain prior authorizations or pre-certifications for treatments, tests, or procedures as required by the insurance plan.
- Keeps medical office supplies adequately stocked by anticipating inventory needs and placing orders.
- Planned, implemented, and monitored the company's social medica in order to increase brand awareness, improve marketing efforts, and increase sales.
- Performing preliminary diagnostic tests and procedures before the patient sees the eye doctor.
- Accurately input patient orders into the optical ordering system.
Customer Service Manager
Dick's Sporting Goods
01.2014 - 04.2016
- Greet everyone (teammates and customers) and proactively approach customers to understand their needs and support their shopping experience.
- Serve as primary customer service provider at the front end and liaison between customers and management.
- Provide register coverage as needed and ensure strong customer service standards are met by supporting cashiers through complex transactions.
- Promote and provide training to new and current teammates on company programs (i.e., customer loyalty program participation, warranty sales, private label credit card enrollment, etc.).
- Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures.
- Maintains confidentiality of all company information.
- Create an inclusive store environment where everyone (teammates and customers) feels welcome, safe, and is treated with respect.
- Take an all-hands-on-deck approach to support the team across the store.
- Perform other tasks as assigned by management.
Education
High School Diploma -
Hunter Huss High School
Gastonia06-2013
Skills
Medical Knowledge
Analytical Skills
Attention to Detail
Organizational Skills
Communication Skills
Data Entry
Timeline
Medical Records Analyst
Demayo Law Offices
06.2022 - Current
Front Office Coordinator
Five Forks Vision
01.2021 - 06.2022
Front Desk Team Lead
Complete Eye Care
04.2016 - 01.2021
Customer Service Manager
Dick's Sporting Goods
01.2014 - 04.2016
High School Diploma -
Hunter Huss High School
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