Wendell Mims
Fayetteville
Summary
Proven multitasker and active listener, I enhanced patient satisfaction at Sagility Health by developing strong pharmacy relationships and resolving billing issues, boosting service seamlessness. Skilled in technical troubleshooting and fostering positive environments, my background spans customer service to technical support, consistently improving user experiences and workplace efficiency.
Overview
10
10
years of professional experience
Work History
Patient Care Advocate
Sagility Health (Remote)
10.2024 - Current
- Developed strong relationships with local pharmacies to expedite prescription refills and prevent gaps in medication therapy.
- Demonstrated empathy toward diverse patient populations, building trust through compassionate interactions.
- Enhanced patient satisfaction by addressing concerns and providing clear communication on treatment plans.
- Resolved problems with communication and billing to foster seamless services.
Customer Service Representative
Arise Virtual Solutions Inc. (Remote)
06.2022 - 10.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Technical Support Representative
Concentrix (Remote)
01.2020 - 06.2022
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
Office Assistant
New Hope Community Center (Remote)
02.2015 - 01.2020
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Contributed to a positive work environment by fostering open communication among colleagues.
Education
GED -
Vance-Granville Community College
Henderson, NC05-2002
Skills
- Multitasking
- Active listening
- Technical troubleshooting
- Positive attitude
- Time management
Timeline
Patient Care Advocate
Sagility Health (Remote)
10.2024 - Current
Customer Service Representative
Arise Virtual Solutions Inc. (Remote)
06.2022 - 10.2024
Technical Support Representative
Concentrix (Remote)
01.2020 - 06.2022
Office Assistant
New Hope Community Center (Remote)
02.2015 - 01.2020
GED -
Vance-Granville Community College
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