Wendell Melvin
Castle Hayne
Summary
Dynamic leader and problem-solver with a proven track record at Hobart, enhancing customer satisfaction and team performance. Excelled in multitasking, technical support, and revenue generation, achieving significant improvements in service delivery and efficiency. Skilled in MS Office and workplace safety, fostering a culture of accountability and excellence.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Service Manager
Hobart
01.2021 - 04.2022
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Optimized inventory management, reducing excess stock and improving parts availability for service tasks.
Service Advisor
Hobart
09.2004 - 12.2020
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
Education
Electrical - Electrical Installation & Maintanance
Fayetteville Technical Community College
Fayetteville, NCSkills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Reliable and responsible
- Trustworthy and honest
- Technical support
- Revenue generation
- MS office
- Data management
- Workplace safety
Certification
- NC State Refrigeration License
Timeline
Service Manager
Hobart
01.2021 - 04.2022
Service Advisor
Hobart
09.2004 - 12.2020
- NC State Refrigeration License
Electrical - Electrical Installation & Maintanance
Fayetteville Technical Community College
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