Summary
Overview
Work History
Education
Skills
Timeline
Generic

Wellington Macias

Charlotte

Summary

Proven history as Front Desk Agent and Front Office Manager with 8+ years experience in the hospitality industry. Reputation for excellence and high quality service to clients. Excellent sales skills.

Overview

4
4
years of professional experience

Work History

Small Business Retention Specialist

Charter Spectrum
12.2023 - Current
  • Enhanced customer retention rates by implementing strategic outreach programs and personalized support.
  • Developed and maintained strong relationships with clients to ensure their continued success and satisfaction.
  • Monitored industry trends and changes in regulations, keeping clients informed of potential impacts on their operations.
  • Identifying and proactively engaging with customers at risk of leaving.
  • directly market and sell a company's products or services to new and existing customers

Sale Associate

TZ Insurance Solutions LLC
06.2022 - 08.2023
  • Handled all customer inquiries in a professional manner.
  • Interviewed prospective clients to gather information on their medical needs and discuss existing coverage.
  • Upsold products to Policy holders and potential new clients.
  • Analyzed Customers needs and provided best options, upselling policy and services.
  • Engaged customers and provided high level of service by carefully explaining details about the coverage.
  • Maintained pleasant and cordial attitude, remaining calm when issues arose.
  • Closed sales on new policies by presenting insurance options to customers accurately and efficiently.
  • Drove client retention by increasing savings opportunities and identifying premium discounts.
  • Fielded Inbound calls from customers inquiring about alternative insurance options to generate sales opportunities.

Housekeeping Supervisor

The Crowne Plaza Hotel
01.2021 - 04.2022
  • Prepared activity and performance reports for management.
  • Developed and executed training programs for housekeeping staff.
  • Assisted in the development and implementation of housekeeping policies and procedures.
  • Monitored staff performance and provided feedback and guidance.
  • Developed and maintained effective working relationships with staff and vendors.
  • Ensured all equipment and supplies were in proper working condition.
  • Regularly inspected the quality of work performed by housekeeping staff.
  • Conducted daily team meetings to coordinate daily housekeeping operations.
  • Monitored and maintained inventory of cleaning supplies and equipment.
  • Resolved customer complaints and inquiries in a timely and professional manner.

Education

Liberal Arts -

LaGuardia Community College
Queens, NY

High School Diploma - undefined

Qeens Academy High School
Flushing, NY
01.2013

Skills

  • Active listener
  • Ability to Work independently or as a team member
  • Self-motivated
  • Quick learner
  • Able to fulfill all the employer needs to complete the job
  • Proficient in Microsoft Word, PowerPoint and Excel
  • Customer service
  • Good organization and multi-tasking
  • Knowledge of Opera Software

Timeline

Small Business Retention Specialist

Charter Spectrum
12.2023 - Current

Sale Associate

TZ Insurance Solutions LLC
06.2022 - 08.2023

Housekeeping Supervisor

The Crowne Plaza Hotel
01.2021 - 04.2022

High School Diploma - undefined

Qeens Academy High School

Liberal Arts -

LaGuardia Community College

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Wellington Macias