William Burton
Louisburg
Summary
Versatile sales professional with experience in multi-role capacities within a scaling startup. Initially served as Founding Salesperson, later expanding responsibilities to include Accounts Receivable, Sales Trainer, Hiring Manager, Marketing, and Solution Engineer for a SaaS platform. Focused on strategic problem-solving, enhancing client satisfaction, and driving revenue growth through innovative sales strategies and exceptional customer service.
Overview
24
24
years of professional experience
Work History
Solution Engineer
Shipedge
Durham
10.2019 - Current
- Designed technical solutions for clients using Shipedge's SAAS platform.
- Prepared and presented tailored technical and financial proposals that addressed client needs.
- Collaborated with marketing teams to create targeted campaigns for various demographics.
- Performed sales consultations and educated clients on products and services.
- Developed targeted sales strategies informed by market analysis and direct customer feedback.
- Managed accounts receivable processes to ensure timely collections and accurate records.
- Processed customer invoices and verified payment accuracy.
- Communicated with clients regarding overdue accounts and payment arrangements.
- Collaborated with cross-functional teams to enhance system functionality and optimize user experience.
Sales Account Manager
Cellular Communications- Verizon
Louisburg
05.2015 - 10.2019
- Managed client relationships, enhancing satisfaction and driving retention.
- Delivered product demonstrations, showcasing features and benefits to empower clients.
- Resolved customer inquiries promptly and efficiently while maintaining high levels of customer satisfaction.
- Secured new accounts, contributing to year-over-year revenue growth.
Member Service Representative
State Employees Credit Union
Louisburg
04.2002 - 08.2004
- Supported members with account inquiries, transactions, and issue resolution, fostering positive member experiences.
- Educated members on financial products and services, enhancing their understanding and informed decision-making.
- Processed loan applications, ensuring compliance with credit union policies to facilitate timely approvals.
Education
High School Diploma -
Louisburg High School
Louisburg, NC06-2002
Some College (No Degree) - General Studies
Louisburg College
Louisburg, NCSkills
- Proposal preparation
- Invoice processing
- Payment reconciliation
- Customer account management
- Payment tracking
- Dispute resolution
- Accounting software
- Account management
- SAAS platform expertise
- Customer relationship management
- Strategic thinking
- Problem solving
- Attention to detail
Timeline
Solution Engineer
Shipedge
10.2019 - Current
Sales Account Manager
Cellular Communications- Verizon
05.2015 - 10.2019
Member Service Representative
State Employees Credit Union
04.2002 - 08.2004
High School Diploma -
Louisburg High School
Some College (No Degree) - General Studies
Louisburg College