Wayne Hawkins III
Raleigh
Summary
Dynamic and results-driven professional with extensive experience, excelling in customer service and team management. Proven ability to enhance operational efficiency through effective time management and problem-solving skills. Adept at maintaining high standards of cleanliness and organization, ensuring a safe and welcoming environment for both staff and patrons.
Overview
12
12
years of professional experience
Work History
Cook
D.p. Dough Raleigh
11.2023 - Current
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
Driver
Lyft
07.2022 - 12.2024
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
Receiving Associate
Amazon
06.2021 - 07.2022
- Unloaded pallets and deliveries and organized products in warehouse.
- Maximized workspace functionality by efficiently utilizing available equipment such as pallet jacks, hand trucks, and forklifts during the receiving process.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Maintained a clean and organized receiving area for optimized workflow and reduced clutter or obstructions.
- Boosted overall warehouse productivity by collaborating with team members on various tasks such as unloading trucks, sorting products, and updating inventory systems.
Manager
Wendy's
04.2020 - 06.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
Crew Member
Wendy's
11.2018 - 04.2020
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
Maintenance/Janitor
Walmart
09.2013 - 09.2018
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
- Kept building spaces premises clean inside and outside.
- Supported waste management efforts by collecting trash, recycling materials, and disposing of them properly.
- Upheld company policies regarding health codes, safety regulations, hazardous materials disposal protocols while completing assigned tasks diligently.
Education
Mathematics
William Peace University
Raleigh, NCHigh School Diploma -
West Johnston High School
Benson, NC06-2012
Skills
- Customer service
- Cooking
- Cleaning and organization
- Food handling
- Microsoft Office Suite
- Basic Plumbing repairs
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Documentation and reporting
Timeline
Cook
D.p. Dough Raleigh
11.2023 - Current
Driver
Lyft
07.2022 - 12.2024
Receiving Associate
Amazon
06.2021 - 07.2022
Manager
Wendy's
04.2020 - 06.2021
Crew Member
Wendy's
11.2018 - 04.2020
Maintenance/Janitor
Walmart
09.2013 - 09.2018
Mathematics
William Peace University
High School Diploma -
West Johnston High School
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