Wayne Dixon

• Assisted in prospecting and qualifying leads through various channels.
• Engaged with customers to understand their needs and provide tailored solutions.
• Supported sales team by managing customer inquiries and maintaining accurate records.
• Collaborated with marketing to identify potential markets for product outreach.
• Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
• Set up new accounts, established customer credit and set up payment methods.
• Answered customers' questions regarding products, prices, and availability.
• Managed inventory levels to ensure optimal stock availability and minimize excess.
• Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
• Performed data entry and completed proper paperwork.
• Completed physical inventory counts each month.
• Maintained a clean and well-organized work environment, promoting safety and efficiency among team members.
• Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
• Trained new employees on proper procedures, boosting their ability to contribute effectively as part of the team.
• Optimized storage layouts by analyzing space usage patterns, leading to increased capacity without additional expense or construction requirements.
• Improved warehouse space utilization with strategic reorganization of stock areas.
• Supervised daily routing operations to ensure timely deliveries and optimal resource utilization.
• Coordinated with drivers to address route issues and enhance overall service efficiency.
• Enhanced route efficiency by optimizing scheduling and adjusting dispatching procedures.
• Developed strong relationships with clients, leading to increased business opportunities and referrals.
• Achieved timely deliveries through effective management of driver schedules and load assignments.
• Collaborated with sales representatives to ensure accurate forecasting of customer needs and delivery requirements.
• Established clear expectations about punctuality and professionalism within the team, leading to an increase in on-time deliveries without compromising quality standards.
• Maintained detailed records of routes, mileage logs, fuel consumption data, customer service issues, and other relevant information for analysis purposes.
• Streamlined communication between drivers, dispatchers, and customers using advanced technology solutions that improved overall route management efficiency.
• Oversaw fleet maintenance schedules to minimize downtime due to mechanical issues while ensuring adherence to budget constraints.
• Increased customer satisfaction by addressing complaints promptly and implementing corrective actions.
• Monitored daily operations and routes to resolve issues and drive operational effectiveness.
• Planned, distributed, monitored and followed up on daily route assignments to service customers per company standards and agreements.
• Oversaw preventive maintenance and scheduled repairs to maximize vehicle and equipment performance.

i was the warehouse manager from 2018 to 2020 when i moved to inside sales

• Implemented safety protocols, ensuring compliance with OSHA regulations across warehouse operations.
• Streamlined inventory management processes to enhance accuracy and reduce discrepancies.
• Led team meetings to discuss performance metrics, fostering a culture of continuous improvement among staff.
• Cleaned and maintained warehouse in compliance with OSHA safety standards.
• Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
• Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
• Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
• Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
• Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
• Increased warehouse efficiency by implementing new inventory management systems and procedures.
• Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
• Streamlined operations for faster order processing by updating warehouse layout and organization.
• Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
• Reduced product damage with improved packaging methods and training staff on proper handling techniques.

• Supervised daily shop operations, ensuring adherence to safety protocols and quality standards.
• Managed workflows, optimizing resource allocation to improve production efficiency.
• Trained and mentored junior staff, fostering skill development and team collaboration.
• Implemented process improvements that reduced downtime and enhanced productivity.
• Coordinated maintenance schedules for equipment, minimizing disruptions in operations.
• Analyzed production data to identify trends and inform strategic operational decisions.
• Used hand and power tools, equipment, and instruments accurately.
• Oversaw maintenance and repair of shop equipment.
• Conducted thorough inspections of completed work, ensuring all projects met or exceeded company and client expectations before final delivery.
• Managed materials inside shop and at job locations.
• Addressed customer concerns in a timely manner, upholding the company''s reputation for excellent customer service.
• Supervised all aspects of project completion from initial planning stages through final execution, meeting or exceeding client expectations consistently.

• Installed and configured equipment according to specifications and safety protocols.
• Collaborated with teams to troubleshoot installation issues and ensure timely project completion.
• Trained junior installers on best practices and effective use of tools and equipment.
• Developed efficient installation processes, reducing downtime and improving overall workflow.
• Assessed customer needs and provided tailored installation solutions for optimal satisfaction.

• Operated CNC machines to shape granite slabs with precision and efficiency.
• Interpreted blueprints to ensure accurate measurements and specifications for custom projects.
• Collaborated with design teams to develop innovative solutions for client installations.
• Trained junior fabricators on safe handling techniques and equipment operation standards.
• Streamlined workflow processes, reducing material waste and improving production timelines.
• Showcased flexibility in skillset by expertly fabricating various materials such as marble, quartz, limestone, and other natural stones.
• Streamlined production processes with the implementation of innovative granite fabrication techniques and equipment usage.
• Ensured customer satisfaction by delivering high-quality craftsmanship in granite installations for kitchens, bathrooms, and outdoor areas.
• Collaborated closely with designers and architects to ensure seamless integration of granite elements into various project designs.
• Contributed to overall company success by completing projects on time and within budget while maintaining the highest level of craftsmanship.