Wayne Coaxum
Charlotte
Summary
Infrastructure Engineer with 10+ years of progressive experience supporting enterprise data centers, municipal government systems, and Fortune 500 environments. Specialized in server infrastructure, Active Directory administration, network systems, cloud platforms (Azure/AWS), virtualization, and IT service management. Strong background in high-availability environments, system lifecycle management, infrastructure optimization, and cross-functional technical leadership. Proven ability to troubleshoot complex system-level issues and support mission-critical operations.
Infrastructure professional with strong background in system optimization and network management. Known for delivering reliable infrastructure solutions that enhance operational efficiency. Highly collaborative and results-driven, consistently adapting to evolving project requirements. Skilled in technical troubleshooting and leading teams to success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Infrastructure Engineer
Eli Lilly and Company
Concord, NC
09.2023 - Current
- Support enterprise data center infrastructure in a high-availability pharmaceutical environment.
- Perform rack/stack server installations, structured cabling (fiber & copper), and full hardware lifecycle management.
- Administer Active Directory including user provisioning, access control, password lifecycle management, and compliance enforcement.
- Coordinate redundant power distribution and failover planning to prevent cascading failures and ensure business continuity.
- Provide remote hands support including RAID validation, hardware swaps, firmware updates, diagnostics, and cable testing.
- Manage incident, change, and service request workflows through ITIL-aligned service management processes.
- Maintain detailed system documentation, risk assessments, and method statements for operational compliance.
- Supervise service desk technicians and provide escalation support for infrastructure-related issues.
- Enforce physical and logical security controls within controlled data center environments.
IT Infrastructure Specialist
Forge Consulting
Charlotte, NC
03.2023 - 08.2023
- Developed and executed infrastructure build-out strategies aligned with organizational growth objectives.
- Administered Windows Server, Active Directory, Office 365, and Azure environments.
- Monitored and optimized network performance including firewall configurations and security policies.
- Managed backup solutions and tested disaster recovery readiness.
- Led patch management, software upgrades, and migration initiatives.
- Supported enterprise headquarters and multi-site operations across nationwide locations.
IT Support Specialist | IT Asset Management (Team Lead – 2nd Shift)
Intratek / City of Charlotte
Charlotte, NC
09.2018 - 03.2023
- Delivered Tier II/III infrastructure and systems support for public safety, transportation, and executive municipal departments.
- Managed enterprise asset lifecycle including procurement, deployment, compliance reporting, and decommissioning.
- Conducted system health monitoring and resolved infrastructure performance issues.
- Led large-scale PC refresh initiatives and deployment coordination.
- Developed asset management metrics and reporting dashboards for Technology leadership.
- Improved hardware asset management processes, increasing efficiency and cost control.
- Trained and mentored service desk technicians while serving as shift lead.
IT Support Technician
American Forest Management
Charlotte, NC
05.2018 - 09.2018
- Deployed and configured Windows workstations, Citrix environments, and RDS access.
- Administered Active Directory accounts and supported network devices including routers and printers.
- Built and imaged enterprise Windows 10 systems for deployment.
- Delivered remote and onsite technical support across departments.
IT Help Desk Support
Mecklenburg County EMS Agency
Charlotte, NC
01.2018 - 07.2018
- Configured workstations and assigned system permissions for new employees.
- Supported relocation and rebuild of 911 call center workstation infrastructure.
- Resolved Level 1 infrastructure and network-related incidents under strict operational timelines.
Network Systems Analyst
Spencer’s Distribution Center
Charlotte, NC
04.2015 - 12.2017
- Installed and configured routers, switches, and wireless controllers.
- Supported warehouse management systems, middleware platforms, and LAN infrastructure.
- Diagnosed hardware, communications, and network failures in distribution operations.
- Managed desktop migrations and enterprise device deployments.
Education
Bachelor of Science - Network and System Administration
ITT Technical Institute
Indianapolis, IN01.2015
Skills
- Operating Systems: Windows Server, Windows 10/11, macOS, Linux
- Cloud Platforms: Microsoft Azure, AWS
- Virtualization & Platforms: VMware, ESXi, OpenShift
- Directory Services: Active Directory, Azure AD, Group Policy
- Networking: DNS, DHCP, VPN, TCP/IP, Firewalls, Proxy Servers, Cradlepoint, MiFi
- Monitoring & Tools: SolarWinds, Splunk, ServiceNow, Cherwell, NinjaOne
- Backup & Recovery: Veeam, disaster recovery planning, system redundancy
- Scripting: PowerShell, basic Bash
- Databases: Microsoft SQL Server (administrative support)
- Infrastructure Services: Office 365, Exchange, Intune, MDM, GitHub
- Methodologies: ITIL (Incident, Change, Service Request), SDLC support
- Enterprise Data Center Operations
- High Availability & Redundancy Planning
- Active Directory & Identity Governance
- Cloud Integration (Azure / AWS)
- Network Infrastructure Monitoring
- System Performance Optimization
- Infrastructure Lifecycle Management
- Security & Compliance Controls
- IT Service Management (ITIL)
- Incident management
- Server hardware troubleshooting
- System administration
Certification
- Cloud Computing Architecture
- Microsoft Azure Applications
- Serverless Computing
- Virtual Cloud Computing
- Introduction to Information Security
- Cloud Foundations
Timeline
Infrastructure Engineer
Eli Lilly and Company
09.2023 - Current
IT Infrastructure Specialist
Forge Consulting
03.2023 - 08.2023
IT Support Specialist | IT Asset Management (Team Lead – 2nd Shift)
Intratek / City of Charlotte
09.2018 - 03.2023
IT Support Technician
American Forest Management
05.2018 - 09.2018
IT Help Desk Support
Mecklenburg County EMS Agency
01.2018 - 07.2018
Network Systems Analyst
Spencer’s Distribution Center
04.2015 - 12.2017
Bachelor of Science - Network and System Administration
ITT Technical Institute