Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Wayne Calley

Customer Care Specialist
Newport

Summary

Customer service professional with strong background in delivering exceptional support and customer satisfaction in high-volume environments. Known for excellent communication skills and ability to resolve issues promptly. Highly collaborative and adaptable, ensuring team success and consistently meeting targets.

Overview

11
11
years of professional experience

Work History

Care Specialist 2

Best Buy
09.2021 - Current
  • Contributed to team success by consistently meeting or exceeding performance targets.
  • Maintained a calm demeanor even during challenging circumstances, exemplifying emotional intelligence as a Call Center Representative.
  • Utilized various software tools to efficiently track customer interactions and maintain detailed records of each call.
  • Successfully managed challenging behavioral situations by utilizing de-escalation techniques rooted in empathy.
  • Worked within different avenues of business to deliver resolutions to clients in a efficient manner

Sales Advisor

Best Buy
06.2020 - 09.2021
  • Increased sales by offering advice on purchases and promoting additional products.
  • Collaborated with team members to achieve monthly sales goals and improve overall performance.
  • Increased sales by establishing rapport with customers and identifying their needs.
  • Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.

Computers and Digital Imaging Sales Consultant

Best Buy
01.2018 - 01.2020
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided sales and customer service assistance to walk-in traffic
  • Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.

Computer and Digital Imaging Team Leader

Best Buy
01.2017 - 01.2018
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Developed team members skills through targeted coaching sessions, resulting in improved individual performance.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.

Computing and Digital Imaging Sales Consultant

Best Buy
06.2014 - 01.2017
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided sales and customer service assistance to walk-in traffic
  • Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.

Education

High School Diploma -

West Carteret High School
4700 Country Club Rd, Morehead City, NC 28557
05.2001 -

Skills

    Customer service

    Empathy

    Emotional Intelligence

    Problem-solving

    Relationship building

    Task prioritization

Accomplishments

  • Best Buy 2025 Achiever

Timeline

Care Specialist 2

Best Buy
09.2021 - Current

Sales Advisor

Best Buy
06.2020 - 09.2021

Computers and Digital Imaging Sales Consultant

Best Buy
01.2018 - 01.2020

Computer and Digital Imaging Team Leader

Best Buy
01.2017 - 01.2018

Computing and Digital Imaging Sales Consultant

Best Buy
06.2014 - 01.2017

High School Diploma -

West Carteret High School
05.2001 -

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Wayne CalleyCustomer Care Specialist