Warren McCombs
Denver
Summary
Field Service Investigator with expertise in water meter inspection and data analysis with Charlotte Water. Proven ability to enhance customer communication and resolve high water bill issues effectively. Recognized for meticulous attention to detail and a commitment to continuous improvement, ensuring accurate incident reporting and optimal operational efficiency.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
44
44
years of professional experience
1
1
Certification
Work History
Field Service Investigator
Charlotte Water
Charlotte
09.2012 - Current
- Investigate high water bills from customers.
- Check the history of the customer from the database to determine if there is a pattern of increased water bills.
- Thoroughly inspect the meter, register, and meter to determine if the problem is at the meter.
- Make contact with the customer to inform them of the findings.
- Perform a pressure test to determine where the problem originates.
- Notify customer of findings.
- Equip coworkers with supplies in the absence of the supervisor.
Loss Prevention Agent
Rite Aid Corp
Charlotte
04.2010 - 09.2012
- Performed security checks of bags, packages, purses. entering and exiting the store premises.
- Monitored store entrances, exits, and cash registers to ensure customers are properly checked out.
- Reviewed surveillance footage to identify suspicious activity or theft.
- Identified potential threats posed by organized retail crime groups operating within the area.
- Analyzed sales patterns and trends to recognize possible areas of risk for shrinkage.
- Processed and logged accurate incident reports.
- Assisted in conducting investigations into employee theft or fraud cases.
- Observed customers for any suspicious behavior or activities related to shoplifting or theft.
Store Supervisor
Rite Aid Corp
Charlotte
06.2009 - 08.2010
- Organized training sessions for new employees on best practices in order fulfillment processes.
- Tracked orders from vendors to ensure timely arrival of goods.
- Maintained records of items shipped, received, or transferred to another location.
- Maintained updated records on product deliveries, returns, damages.
- Performed regular audits to verify that policies are being followed correctly.
- Resolved customer complaints regarding storage and delivery of goods.
- Audited incoming shipments against purchase orders to verify accuracy and quality standards are met.
- Directed daily operations including scheduling shifts for store personnel.
- Monitored stock levels and identified ordering needs.
Meter Technician
Duke Energy
Charlotte
06.2007 - 08.2009
- Performed visual inspection, testing and calibration of meters to ensure accuracy.
- Verified accuracy of results obtained from testing instruments used in calibrating meters.
- Tested new meter installations for proper operation prior to putting them into service.
- Installed, maintained and repaired various types of electric, gas and water meters in compliance with safety regulations.
- Updated customer records with information related to meter installation and repair work performed.
- Prepared detailed reports documenting all maintenance activities performed on each meter installation.
- Accurately recorded all information in the laptop database.
Assistant Store Manager
Rite Aid
Baltimore
02.2003 - 07.2006
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Ensured compliance with all safety regulations throughout the store premises.
- Merchandise all products received according to store specifications to maximize company profits.
Senior Waiter
Hyatt Hotels Corp
Baltimore
10.1981 - 02.2003
- Checked identification when serving alcoholic beverages to ensure compliance with legal drinking age requirements.
- Conducted daily pre-shift meetings with wait staff to review specials for the day or evening shifts as well as any changes in policies or procedures.
- Maintained knowledge of current menu selections as well as upcoming seasonal menu items offered by the restaurant.
- Assisted in maintaining cleanliness throughout the restaurant including floors, windowsills, tabletops, chairs, counters.
- Resolved customer complaints promptly and professionally while adhering to company policies related to guest relations issues.
- Offered suggestions regarding wine pairings with food items from the menu.
- Answered questions about menu items, ingredients, and pricing.
- Handled payment transactions efficiently and accurately.
- Performed opening and closing duties such as counting money at end of shift for accuracy purposes.
- Identified areas needing improvement in order to enhance operational efficiency.
Education
High School Diploma -
Forest Park High School
Baltimore, MD06-1981
Some College (No Degree) - Hospitality Management
Community College of Baltimore
Baltimore, MDSkills
- Water meter inspection
- Data analysis
- Customer communication
- Pressure testing
- Incident reporting
- Theft prevention
- Attention to detail
- Time management
- Continuous improvement
- Records handling
- Organization
- Proficient in data processing
Accomplishments
- Banner Datbase training
- Confined space training
- MDS user guide training
- Hazard communication
- PPE Safety
- Supervisory training
- Ethics training
- General safety courses
- Restricted Data training
- PRD training
Certification
- FEMA Certificate
- American Water Works Association CERTIFICATE
- GPS map training
Affiliations
- Volunteer Bible study instructor
- Cooking as a hobby and for friends
- Avid baseball fan
References
References available upon request.
Timeline
Field Service Investigator
Charlotte Water
09.2012 - Current
Loss Prevention Agent
Rite Aid Corp
04.2010 - 09.2012
Store Supervisor
Rite Aid Corp
06.2009 - 08.2010
Meter Technician
Duke Energy
06.2007 - 08.2009
Assistant Store Manager
Rite Aid
02.2003 - 07.2006
Senior Waiter
Hyatt Hotels Corp
10.1981 - 02.2003
High School Diploma -
Forest Park High School
Some College (No Degree) - Hospitality Management
Community College of Baltimore