Results-driven Operations Leader with expertise in property management, real estate, and technical roles. Proven ability to enhance systems and lead teams in dynamic environments. Experience includes managing property operations, coordinating service cases, and optimizing vendor networks, all while ensuring efficiency and effective communication.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Commercial Realtor
Franklin Johnson Commercial Real Estate
Fayetteville
06.2022 - Current
Conduct real estate transactions involving all types of commercial entities.
Handled leasing, conducted inspections, and performed property evaluations, ensuring compliance with local regulations to protect asset integrity
Managed day-to-day operations of commercial properties, coordinating maintenance, managing vendors, and fostering tenant relations to enhance property satisfaction
Oversaw service requests and work orders, ensuring timely resolution and adherence to high standards of property upkeep for optimal tenant experience
Responded to property emergencies including storms, flooding, and urgent maintenance issues, coordinating rapid vendor response and damage mitigation
Built and maintained relationships with property owners, tenants, and contractors to ensure long-term asset performance
Sales Account Manager
Numotion
Raleigh
07.2018 - 06.2022
Coordinated complex mobility equipment cases, collaborating with clinicians, vendors, and service teams to ensure timely delivery
Streamlined workflows to reduce turnaround times and service delays, enhancing operational efficiency
Managed scheduling, documentation, and logistics within Salesforce CRM, maintaining accurate records and tracking case progress in a high-accountability environment
Provided high-touch client service while resolving complex issues within tight timelines
Job Coach
Diversability Inc.
Bend
05.2017 - 05.2018
Coordinated employment support services to align client needs with employer expectations and enhance workplace integration
Liaised between clients, employers, and support networks to facilitate seamless onboarding and optimize job performance
Identified and resolved barriers to employment using structured problem-solving and adaptive strategies to promote client success
Peer Support Coordinator
Shepherd Center
Atlanta
07.2013 - 04.2016
Coordinated interdisciplinary care teams to align support services with patient needs and rehabilitation goals, enhancing patient-centered care
Led peer mentoring and support initiatives for individuals with spinal cord injuries, providing guidance during acute and long-term recovery
Delivered one-on-one and group education on independence, adaptive strategies, and community reintegration, empowering individuals in their recovery journey
Built trust with patients and families during high-stress transitions, fostering engagement and positive outcomes
FAA Master Parachute Rigger
Chutingstar
Marietta
01.2007 - 07.2013
Certified by the Federal Aviation Administration to inspect, maintain, and certify parachute systems to the highest safety standards
Executed detailed inspections, repairs, and repacking of complex equipment, ensuring operational safety and reliability
Ensured compliance with federal regulations, documentation requirements, and safety protocols to uphold industry standards
Oversaw high-risk responsibilities with precision and accountability, guaranteeing consistent quality control in all operations