Wandile Ngwenya
Charlotte
Summary
Motivated and customer-oriented professional with experience as a Patient Access Representative, Patient Services Representative, and Entry-Level Sales Representative. Skilled in delivering exceptional customer service, managing patient and client inquiries, and handling sensitive information with accuracy and confidentiality. Demonstrates strong communication, problem-solving, and multitasking abilities in both healthcare and corporate environments. Adept at navigating electronic record systems, coordinating appointments, verifying insurance, and resolving customer issues efficiently. Known for professionalism, teamwork, and a commitment to improving the overall client and patient experience.
Overview
5
5
years of professional experience
Work History
Patient Access Representative
Northwell Health
Manhasset
12.2024 - 10.2025
- Processed patient check-ins and check-outs accurately while maintaining HIPAA compliance and organizational standards.
- Scheduled and coordinated appointments, referrals, and procedures accord multiple specialties using the Cadence module.
- Verified patient demographics, insurance eligibility, and coverages prior to registration and scheduling.
- Maintained compliance with payer and organizational policies within the referral and registration error work queue management.
Patient Service Representative
RWJBarnabas Health
Newark
02.2022 - 12.2024
- Verified and updated patient demographics, insurance eligibility, and referral requirements.
- Processed patient check-in and checkout while ensuring accurate visit type selection and copayment collection.
- Entered and maintained authorization details and visit notes to support clinical and billing accuracy.
- Ensured compliance with HIPAA and organizational policies while maintaining accurate appointment documentation and registration quality standards.
Entry-Level Sales Representative
EMG National
South Orange
03.2021 - 01.2022
- Greet and assist customers in-store or at sales events, providing an excellent first impression of T-Mobile.
- Achieve or exceed monthly sales goals, and performance metrics.
- Follow up with customers to ensure satisfaction, and encourage repeat business or referrals.
- Participate in daily team meetings, product trainings, and sales strategy sessions.
- Collaborate with team members to meet store or regional sales targets.
Education
Bachelor Of Science (BS) - Business Administration And Management
Catawba College
Salisbury, NC06-2023
High School Diploma -
Kansas City Kansas Community College
Kansas City, Kansas, KS01-2020
Skills
- Patient registration
- HIPAA compliance
- Insurance verification
- Appointment scheduling
- Medical terminology
- Customer relationship management
- Health information management
- Hands-on software and hardware troubleshooting experience
- Epic Systems (Prelude, Optime, Cupid, Epic Care), Meditech, Cerner System
- EMR
- Electronic health records
- Customer service
- Face-to-face customer service
- MS Office (Excel, Word, Outlook)
Accomplishments
Sales Person Of The Year at EMG National
Languages
English
Native/ Bilingual
IsiZulu
Native/ Bilingual
Afrikaans
Professional
Xhosa
Full Professional
References
References available upon request.
Timeline
Patient Access Representative
Northwell Health
12.2024 - 10.2025
Patient Service Representative
RWJBarnabas Health
02.2022 - 12.2024
Entry-Level Sales Representative
EMG National
03.2021 - 01.2022
Bachelor Of Science (BS) - Business Administration And Management
Catawba College
High School Diploma -
Kansas City Kansas Community College