Wandes Christobel Swartz
Kimberley
Summary
Dynamic Restaurant General Manager with a proven track record at Tradeonsa KFC Douglas, excelling in labor management and customer engagement. Achieved significant employee retention through effective training and a positive work environment, while boosting revenue with innovative marketing strategies. Skilled in inventory management and committed to delivering exceptional service. Highly proactive manager with 10 years of experience in team leadership in retail industry. Background includes sales, management and customer service in fast-paced settings.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Restrurant General Manager
Tradeonsa Kfc Douglas
03.2017 - Current
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Maintained facility and grounds to present positive image.
- Purchased adequate quantities of food, beverages, equipment, and supplies.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Set clear expectations and created positive working environment for employees.
- Carefully interviewed, selected, trained, and supervised staff.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Ensured compliance with all health department regulations as well as company policies and procedures.
- Enhanced customer satisfaction through consistent delivery of high-quality food and service.
- Coordinated special events bookings, working closely with clients to ensure their expectations were met or exceeded from start to finish.
- Boosted restaurant revenue by implementing innovative marketing strategies and promotions.
Store Manager
Shoprite Checkers
02.2006 - 11.2013
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
Education
High School Diploma -
William Pescoh High
12-1999
Skills
Labor management
Inventory management
Customer engagement
Business management
Order management
Budget planning
Facility maintenance
Restaurant promotion
POS system
Food safety
Operations management
Employee retention
Staff management
Accomplishments
- Improved online restaurant reviews by successfully handling customer complaints, implementing monthly staff training and refining lunch and dinner menus.
Certification
Kfc Tradeonsa
Shoprite/checkers
Additional Information
References: Don Esau
Hr manager Tradeon sa
0531100130
Eugene van Niekerk
Branch Manager
053 802 4380
Personal Information
Languages
English
Bilingual or Proficient (C2)
afrikaans
Bilingual or Proficient (C2)
setswana
Advanced (C1)
Accomplishments
- Documented and resolved bsc which led to 4.5
- Awarded Rgm year award 2019
Certifications
01-2019
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
On-SiteSalary Range
$45000/yr - $100000/yrTimeline
Restrurant General Manager
Tradeonsa Kfc Douglas
03.2017 - Current
Store Manager
Shoprite Checkers
02.2006 - 11.2013
High School Diploma -
William Pescoh High
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