Wandes Christobel Swartz

Restrurant General Manager

Tradeonsa Kfc Douglas

03.2017 - Current

Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
Maintained facility and grounds to present positive image.
Purchased adequate quantities of food, beverages, equipment, and supplies.
Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
Set clear expectations and created positive working environment for employees.
Carefully interviewed, selected, trained, and supervised staff.
Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
Ensured compliance with all health department regulations as well as company policies and procedures.
Enhanced customer satisfaction through consistent delivery of high-quality food and service.
Coordinated special events bookings, working closely with clients to ensure their expectations were met or exceeded from start to finish.
Boosted restaurant revenue by implementing innovative marketing strategies and promotions.