Wanda Pearson
High Point
Summary
Results-driven Senior Service Advocate recognized for exceptional productivity and effective task management. Expertise in customer relationship management and problem resolution enhances service delivery. Demonstrated ability to communicate effectively and adapt to diverse customer needs, ensuring high service quality.
Overview
21
21
years of professional experience
Work History
Senior Service Advocate
Aetna Insurance
High Point
08.2017 - Current
- Acted as primary contact for members, resolving questions regarding their plans.
- Clarified benefits, rights, and responsibilities in line with contractual agreements.
Retention Specialist
Expert Global Solutions
High Point
08.2015 - 08.2017
- Engaged customers via phone to assist and resolve issues efficiently.
- Provided detailed billing information, ensuring clarity for customers.
- Identified upselling opportunities based on customer needs and preferences.
Cook
Aramark Food Services @ HPU
High Point
09.2009 - 05.2015
- Seasoned and prepared multiple food items per specified recipes.
- Demonstrated proficiency in cooking techniques, timing, and portion sizing to meet standards.
- Cleaned and organized workstation while maintaining equipment to ensure operational hygiene.
National Customer Relations
Sears Holding Corporation
High Point
10.2004 - 04.2008
- Managed inbound calls from home improvement product customers for warranty assistance.
- Evaluated inquiries to deliver satisfactory resolutions per warranty policies.
- Ensured timely responses, maintaining high levels of customer satisfaction.
- Collaborated with home improvement contractors to facilitate effective problem-solving.
Education
High School Diploma -
High Point Central High School
High Point, NC05-1992
Skills
- Service-oriented skills
- Courteous phone communication
- Effective verbal interaction
- Experience in healthcare
- Telemarketing expertise
References
References available upon request.
Timeline
Senior Service Advocate
Aetna Insurance
08.2017 - Current
Retention Specialist
Expert Global Solutions
08.2015 - 08.2017
Cook
Aramark Food Services @ HPU
09.2009 - 05.2015
National Customer Relations
Sears Holding Corporation
10.2004 - 04.2008
High School Diploma -
High Point Central High School
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