Walter Matthews III
Fayetteville,NC
Summary
Results-driven and adaptable professional with diverse experience across operations management, marketing, and sales. Demonstrated expertise in leading high-performing teams, driving business growth, and optimizing processes within fast-paced environments. Proven track record in data analysis, performance management, and customer relationship building. Adept at using CRM software, marketing automation tools, and KPI tracking to streamline operations, improve efficiency, and enhance customer satisfaction. Strong communicator with a customer-centric mindset and a history of successful cross-functional collaborations.
Overview
8
8
years of professional experience
Work History
Area Operations Manager
Amazon
05.2024 - Current
- Enhanced customer satisfaction through focused staff training and regular performance evaluations.
- Boosted team morale and productivity by fostering a positive work environment and offering regular feedback.
- Improved overall operational efficiency by streamlining processes and implementing new systems.
- Ensured compliance with safety regulations, leading to a decrease in workplace accidents and injuries.
- Spearheaded operational procedures and processes to improve efficiency and optimize operations.
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Marketing Generalist
3D Systems Corporation
05.2023 - 12.2023
- Supported the Implementation of digital marketing campaigns, including ABM and nurture programs
- Created, tested, optimized, and deployed new emails and landing pages
- Project management and event logistics, including hotel room bookings, transportation coordination, and organizing trade show services such as booth setup, ordering audiovisual equipment, arranging signage, and securing catering services
- Analyzing inbound funnel and ensuring sales follow up in line with service level agreements
- Used reporting tools and data-driven insights to test, track, measure, analyze, refine, and improve campaign performance
- Reporting metrics and recommending improvements
- Supporting website page building using predefined templates
- Assisted with event management and execution for industry trade shows and events
- Supported campaign tracking around events, including event promotion and lead management
Industrial Solutions Marketing Intern
3D Systems Corporation
05.2022 - 08.2022
- Supported the development and optimization of organic and paid keyword programs using tools such as SEMRush and Google Analytics
- Assisted in creating written, video, and image content for marketing channels
- Participated in brainstorming sessions, contributing fresh ideas that led to innovative marketing initiatives
- Build and review ad-hoc custom reports related to campaign performance in Salesforce
- Developed targeted distribution lists per campaign for email marketing programs
- Analyzed inbound nurture programs and developed insights for improved performance
- Assisted in organizing promotional events, leading to enhanced customer interaction with brand
- Enhanced social media engagement through regular posting and audience interaction
Account Manager
Motivated Trading Company
09.2020 - 05.2022
- Provided excellent customer service and built relationships with potential and also current customers for member retention
- Increased client satisfaction by cultivating strong relationships and understanding client needs
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs
- Identified potential upsell opportunities and opportunities to expand client base
- Increased sales by helping and teaching potential customers and portraying company value
- Increased sales revenue by identifying and targeting high-potential accounts.
- Mentored and guided clients through their trading journey with stocks and options
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions
- Answered customers' questions regarding services, prices, and availability
- Nurtured long-term customer relationships through regular check-ins, keeping them informed of relevant updates and promotions
Crew Team Leader
Andy's Frozen Custard
05.2017 - 08.2017
- Provided oversight of store operations during scheduled shifts
- Provided excellent customer service and work to fulfill orders
- Achieved consistently high-quality standards by emphasizing attention to detail and adherence to company policies
- Maintained a calm demeanor during periods of high volume
- Fostered a positive working environment through active listening and constructive feedback, leading to improved staff morale
- Maintained store cleanliness at all times by delegating tasks appropriately among team members as required
- Resolved customer complaints promptly, going above-and-beyond to ensure complete satisfaction with our services
- Supervised team members and oversaw effective and efficient completion of job duties
Education
Bachelor of Science - Business Marketing
The University of North Carolina At Charlotte
Charlotte, NC05.2023
Skills
- Team leadership
- Operational efficiency
- Data analysis & reporting
- Performance analysis
- Lead generation
- Account acquisition & retention
- Customer relationship building
- CRM Software
- Integrated marketing campaigns
- Team collaboration
- Clear Communications
- Excellent interpersonal skills
Websites
Timeline
Area Operations Manager
Amazon
05.2024 - Current
Marketing Generalist
3D Systems Corporation
05.2023 - 12.2023
Industrial Solutions Marketing Intern
3D Systems Corporation
05.2022 - 08.2022
Account Manager
Motivated Trading Company
09.2020 - 05.2022
Crew Team Leader
Andy's Frozen Custard
05.2017 - 08.2017
Bachelor of Science - Business Marketing
The University of North Carolina At Charlotte
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