Accomplished Service Advisor with nearly 10 years of experience and a proven track record of customer satisfaction. Dedicated and motivated employee looking to grow. Knowledgeable in all things automotive with excellent customer service skills.
Job duties consisted of providing unmatched customer service, understanding the customers needs and concerns, building lasting relationships with customers, overseeing the process of competing customer request in a timely, efficient manner while ensuring a positive experience. Controlled work flow of several customers at once, aiding technicians, coordinating the necessary supplies to complete jobs, and quality control. Maintained work flow while also having been one of the top performing Advisors while maintaining a near perfect customer satisfaction score.
Job duties consisted of meeting customer expectations and deadlines on projects both commercial and residential. Helped customers envision and complete upgrades or new construction painting needs whether exterior or interior. Maintained a clean and safe workspace for self, client, and teammates.
Job duties consisted of troubleshooting and using knowledge of a variety of systems to pinpoint and correct issues on vehicles. Ensured customer vehicles were well taken care of and
returned in an improved condition in a timely manner. Interacted with customers to guarantee goals and expectations are met before, during, and after the service of their vehicle.
2019-2023 President's Award Winner, 3 time Employee of the Month recipient, and Senior Master Certified from Ford.