Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Wales Cody Brewster

Mocksville,NC

Summary

Accomplished Service Advisor with nearly 10 years of experience and a proven track record of customer satisfaction. Dedicated and motivated employee looking to grow. Knowledgeable in all things automotive with excellent customer service skills.

Overview

13
13
years of professional experience

Work History

Service Advisor

Randy Marion Automotive
09.2016 - Current

Job duties consisted of providing unmatched customer service, understanding the customers needs and concerns, building lasting relationships with customers, overseeing the process of competing customer request in a timely, efficient manner while ensuring a positive experience. Controlled work flow of several customers at once, aiding technicians, coordinating the necessary supplies to complete jobs, and quality control. Maintained work flow while also having been one of the top performing Advisors while maintaining a near perfect customer satisfaction score.

Painter

Triad Painting
01.2016 - 01.2018

Job duties consisted of meeting customer expectations and deadlines on projects both commercial and residential. Helped customers envision and complete upgrades or new construction painting needs whether exterior or interior. Maintained a clean and safe workspace for self, client, and teammates.

Automotive Technician

Randy Marion Automotive
05.2012 - 09.2016

Job duties consisted of troubleshooting and using knowledge of a variety of systems to pinpoint and correct issues on vehicles. Ensured customer vehicles were well taken care of and
returned in an improved condition in a timely manner. Interacted with customers to guarantee goals and expectations are met before, during, and after the service of their vehicle.

Education

High School Diploma -

Davie County High School
Mocksville, NC
06-2012

Skills

  • Customer service
  • Computer skills
  • Multitasking and organization
  • Vehicle assessment
  • Attention to detail
  • Excellent communication
  • Team player mentality
  • Client rapport
  • Quality control
  • Professional under pressure
  • Strong work ethic
  • Goal-oriented mindset

Accomplishments

    2019-2023 President's Award Winner, 3 time Employee of the Month recipient, and Senior Master Certified from Ford.

Timeline

Service Advisor

Randy Marion Automotive
09.2016 - Current

Painter

Triad Painting
01.2016 - 01.2018

Automotive Technician

Randy Marion Automotive
05.2012 - 09.2016

High School Diploma -

Davie County High School
Wales Cody Brewster