V. Sandy Clarke

Oversaw daily operations of collections team to ensure adherence to policies.

Monitored performance metrics, including collection effectiveness and call quality.

Provided comprehensive training on collection policies and procedures to staff.

Identified billing issues and escalated customer service concerns for resolution.

Reviewed accounts for potential placement with third-party collections agency.

Managed strategic goal setting within Collections department, fostering a coaching environment.

Prepared reports and presentations on collection performance for senior management review.

Maintained documentation of customer communications regarding billing discrepancies and complaints.

• Assisted customers experiencing financial hardship by offering alternative payment plans.
• Maintained accurate records of collection activities, including contact attempts and payment arrangements.
• Analyzed account histories, monitored payments, and updated customer information in the database.
• Drafted letters outlining repayment plans and informed customers of their rights under state law.
• Negotiated payment plans with delinquent account holders to facilitate debt resolution.
• Developed relationships with debtors to encourage timely payments while providing exceptional service.
• Collaborated with other departments to resolve billing disputes and ensure compliance with regulations.
• Tracked collections activity and performance metrics for management reporting.

• Developed strong customer relationships through personalized interactions and support.
• Provided exceptional service by resolving complaints promptly and efficiently.
• Tracked orders from initiation to completion, ensuring timely delivery of products.
• Maintained detailed records of customer interactions for future reference.
• Answered inquiries via phone, email, and chat, facilitating effective communication.
• Collaborated with internal teams to align on inventory levels and address item issues.
• Utilized software to manage customer data, including billing and order specifics.
• Executed administrative tasks such as filing paperwork and generating reports.

- Executed daily office duties, including answering calls and scheduling appointments for potential hires.

- Managed filing system and audited personnel files for accuracy and compliance.

- Posted open positions on job boards to attract qualified candidates.

- Screened resumes for internal and external clients to meet staffing objectives.

- Conducted interviews, background checks, and drug screenings for all new employees.

- Assigned employees to external clients based on skills and experience alignment.

- Processed weekly payroll by collecting and verifying timecards from employees.

- Ensured completion of in-processing documents in accordance with company policy.

Provided direct support to HR Manager, Program Managers, and Project Supervisors for European Business Operations Center operations.

Oversaw recruitment of Local Nationals, U.S. Citizens, and Technical Experts per contract requirements.

Prepared documentation for employee in/out processing, interfacing with Labor Offices and German Finanzamt.

Obtained necessary permits from German authorities for Local National and US Local National employees.

Conducted employee orientation and ensured timely payroll placement for newly hired staff.

Supervised relocation logistics for employees and their families, arranging all travel needs.

Monitored sick leave and vacation records for Local National employees; entered personnel changes in AS400, TPO, and ADP.

Managed service awards tracking for all projects while maintaining confidentiality of employee information.