Vonya Council
Chapel Hill
Summary
Dynamic and dedicated professional with extensive experience in customer service at Walmart Superstore. Proven ability to enhance customer relations through exceptional assistance and expert product knowledge. Skilled in cash handling and maintaining a clean environment, consistently achieving high customer satisfaction and loyalty. Committed to delivering quality service and fostering positive shopping experiences.
Overview
2024
2024
years of professional experience
Work History
Cashier
Han-Dee Hugo's
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Stocked, tagged and displayed merchandise as required.
Cashier
The Donut Man
10.2020 - 08.2023
- Managed timely preparation of orders.
- Displayed donuts on shelves to highlight favorites and new items.
- Maintained continuous brewing of fresh coffee to meet customer expectations.
- Delivered exceptional service to both frequent and new customers.
- Prepared a variety of customized items including breakfast sandwiches, subs, smoothies, ice cream cones, milkshakes and coffee to meet customer preferences.
- Ensured workstations remained clean and orderly throughout shifts.
Jewelry Sales Associate
Walmart Superstore
02.2020 - 10.2020
- Educated customers about proper care and maintenance practices for their jewelry purchases, ensuring long-lasting satisfaction.
- Boosted jewelry sales by providing excellent customer service and personalized product recommendations.
- Assisted clients in making informed decisions on high-value purchases by sharing expert knowledge of gemstones, metals, and designs.
- Maintained a visually appealing and organized store, contributing to a welcoming shopping environment.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Resolved customer issues promptly and professionally, ensuring continued patronage from satisfied clients.
- Minimized loss due to theft or damage by implementing strict security measures throughout the showroom floor area.
- Collaborated with fellow sales associates to achieve team sales goals consistently each month.
Education
None - Occupational Therapy
Durham Technical Community College
Durham, NCNone - Business Management
University of Phoenix
Tempe, AZSkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cleaning and sanitizing
- Cash handling
- Customer relations
Timeline
Cashier
The Donut Man
10.2020 - 08.2023
Jewelry Sales Associate
Walmart Superstore
02.2020 - 10.2020
Cashier
Han-Dee Hugo's
None - Occupational Therapy
Durham Technical Community College
None - Business Management
University of Phoenix
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