Vonya Brown
Williamston
Summary
Targeted full-time position in a thriving organization to apply outstanding customer service abilities and a robust work ethic for operational success.
Overview
24
24
years of professional experience
Work History
Patient Access Representative
Agape Health Services
Washington, NC
06.2025 - Current
- Greeted and checked in patients, ensuring accurate collection of demographic and insurance information
- Scheduled patient appointments, coordinating with healthcare providers to optimize scheduling efficiency
- Verified insurance coverage and obtained necessary authorizations for medical procedures, reducing claim denials by XX%
- Educated patients on financial responsibilities, explaining billing processes and payment options
- Resolved patient inquiries and concerns regarding appointments, insurance coverage, and billing discrepancies
- Maintained electronic medical records (EMR) system accuracy by updating patient information and documenting interactions
- Developed strong relationships with patients through effective communication and empathetic support during their healthcare journey
- Ensured compliance with HIPAA regulations when handling sensitive patient information
- Participated in training sessions to stay updated on changes in policies, procedures, and insurance guidelines
- Maintained confidentiality of patient records according to established protocols
- Assisted in the implementation of a new patient registration system, resulting in improved data accuracy and reduced errors
Patient Access Specialist
ECU
Greenville, NC
08.2018 - Current
- Obtain and enter patient demographic information into Epic on all patient registration types
- Verify insurance eligibility via Epic, Passport OneSource, Blue E, and/or telephone
- Collect patient co-payment, coinsurance and deductible amounts per insurance benefits
- Explain consent forms and other documents to patients
- Obtain patient/guarantor signatures on documents for compliance
- Greet all patients, visitors and vendors
- Answer telephones in a helpful and courteous manner
- Schedules patients for return appointments
- Orders received from Home Care Agencies
- Obtain paperwork from fax server to obtain doctors signatures
- File paperwork to obtain for home care order records
- Input/Obtain Medical Record Numbers on paperwork
- Obtaining deposits to the cash office
- Taking mail to Mail room
Administrative Support Assistant
ECU Pediatric Outpatient Clinic
Greenville, NC
11.2023 - 05.2025
- Ensure templates for Faculty and residents are responsible for seeing patients in Pediatric Outpatient Clinic
- Faculty templates opened 120 days and 60 days notice, vacation / absence requests
- Data entry
- Email responses, Microsoft Outlook, Calendar invites
- Epic systems
Registration Clerk / Scheduler
Martin General Hospital
Williamston, NC
08.2008 - 08.2018
- Obtain and enter patient demographic information into HMS on all patient registration types
- Verify insurance eligibility via Passport OneSource, Blue E, and/or telephone
- Collect patient co-payment, coinsurance and deductible amounts per insurance benefits
- Explain consent forms and other documents to patients
- Obtain patient/guarantor signatures on documents for compliance
- Greet all patients, visitors and vendors
- Answer telephones in a helpful and courteous manner
- Copy and distribute medical records as appropriate for admissions
- Schedules patients for out-patient diagnostic testing
- Orders received from referring providers
- Centralized scheduling representative process in timely, efficient, and accurate manner
Customer Service Representative
Bellsouth/AT&T
Atlanta, GA
06.2003 - 10.2007
- Conferred with customers via telephone or in person to provide information on products and services
- Processed customer orders by adding or removing services
- Resolved customer complaints by processing account adjustments, refunds or substituting services
- Referred unresolved customer complaints to designated departments for further investigation
Customer Service Representative
Ettain Group Staffing Agency
Atlanta, GA
07.2002 - 06.2003
- Provided professional service to customers in a call center environment
- Answered and resolved customer billing issues
- Data entry
Education
High school diploma - General Studies
Bear Grass High School
Williamston, NC06.1993
Skills
Training
Medical Office Experience
Communication skills
Medical administrative support
Microsoft Word
Microsoft Excel
Administrative experience
Word
Medical terminology
Typing
Patient interaction
Insurance verification
Behavioral health
Epic
Computer operation
Clerical experience
Microsoft Outlook
HIPAA
Data entry
Scheduling
Excel
Clerical
Software troubleshooting
Hospital Experience
ICD-10
Computer skills
Windows
Outlook
Employee Orientation
Receptionist
Medical billing
Revenue cycle management
Medical scheduling
Medical Records
Customer service
Timeline
Patient Access Representative
Agape Health Services
06.2025 - Current
Administrative Support Assistant
ECU Pediatric Outpatient Clinic
11.2023 - 05.2025
Patient Access Specialist
ECU
08.2018 - Current
Registration Clerk / Scheduler
Martin General Hospital
08.2008 - 08.2018
Customer Service Representative
Bellsouth/AT&T
06.2003 - 10.2007
Customer Service Representative
Ettain Group Staffing Agency
07.2002 - 06.2003
High school diploma - General Studies
Bear Grass High School